We're hiring a Home Solutions Associate to support a growing Verizon Wireless campaign. As a Home Solutions Associate, you'll meet with customers during scheduled home appointments to introduce Verizon Wireless smartphones, mobile devices, wireless plans, and the latest connectivity solutions.
As a Home Solutions Associate, you'll educate customers on available products and services, answer questions, recommend personalized wireless solutions, and assist with new account enrollments, device activations, and account setup. Working alongside service technicians, you'll help create a seamless customer experience while making sure customers feel confident with their new technology.
Home Solutions Associate Responsibilities
- Meet with customers during scheduled home appointments to present Verizon Wireless products, smartphones, mobile devices, wireless plans, and current promotions.
- Educate customers on wireless technology, connectivity solutions, device features, pricing, and service options.
- Recommend products and wireless plans based on each customer's communication and technology needs.
- Assist customers with new wireless enrollments, account setup, device activations, upgrades, and account transfers.
- Answer customer questions and provide clear, personalized guidance throughout the enrollment process.
- Build strong customer relationships through exceptional service, product knowledge, and professional communication.
- Consistently achieve individual and team performance goals while delivering a positive customer experience.
Home Solutions Associate Qualifications
- Previous experience in customer service, retail, hospitality, sales, technology support, or telecommunications is preferred but not required.
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Comfortable interacting with customers in person and explaining technology in a simple, easy-to-understand way.
- Self-motivated, dependable, and eager to learn in a fast-paced environment.
- Interest in smartphones, wireless technology, mobile devices, and customer-facing sales.
- Willingness to learn Verizon Wireless products, services, promotions, and sales techniques through ongoing training.
Ready to build your customer service and sales experience while working with the latest wireless technology? Apply now to learn more about the Home Solutions Associate role.
The Home Solutions Associate position is a full-time, customer-focused position with opportunities to develop your communication, sales, and technology skills.
Pay: $4,100.00 - $7,000.00 per month
Work Location: In person
