Now Hiring: Bilingual Third-Party Debt Collectors (English/Spanish)
Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you.
With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.
Position Responsibilities:
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Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers
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Negotiate payment arrangements and secure account resolutions
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Review account information and communicate balances, payment options, and account status professionally and compliantly
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Maintain accurate collection notes and account documentation
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Follow all FDCPA, state, client, and company compliance guidelines on every call
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Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment
Qualifications:
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Bilingual in English and Spanish required
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Previous third-party collections experience is a plus, but not required
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Customer service, collections, sales, or call center experience preferred
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Strong communication, negotiation, and problem-solving skills
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Ability to work independently while meeting performance goals
CompensationBenefits:
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Starting pay of $17.00 per hour
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Uncapped monthly commission opportunities with average monthly commissions ranging between $1,200 - $1,400 per month
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$150 Sign-On Bonus after 60 days of employment
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Medical, Dental, and Vision Coverage
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401(k) Retirement Plan
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Paid Time Off
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Full-Time Schedule
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Long-term career growth opportunities
Paid Training:
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Fully paid training begins June 1st, 2026
Job Type:
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Full-time
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In-person position
Join a company built by collectors, for collectors, and grow your career with a stable and respected third-party collections agency.
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