Full job description
Harpe Laser + Wellness is seeking a Certified Medical Assistant that is adaptable, friendly and enjoys both front and back office. If you are truly a people-person who enjoys working with a team and loves patient interactions, this role is for you! The Patient Services Representatives are an integral part of our team, serving as the first and last impressions to our patients. The Patient Services Representative position is a dynamic, multi-disciplinary in nature, and is an ideal role for an individual who is proficient in multi-tasking. Person-centered care is the number one priority for these teammates as well as being supportive to other team members. We are looking for an individual with a naturally pleasant, friendly, easy-going attitude who is eager to serve! This position is set in a growing atmosphere which is fast-paced and constantly evolving.
Responsibilities as a Patient Service Representative
- Front Office Assistant
- Back Office Assistant
- Patient Care Coordination
- Patient Intake and Check-out
- Special Event Coordination Assistant
- Assisting with Patient Rewards and Referral Programs
- Maintaining Positive and Professional Office Environment
As a Medical Assistant, you will play a vital role in providing exceptional patient care, contributing to our commitment to excellence, and being a part of a talented team dedicated to creating a standout patient experience. If you are passionate about skin and aesthetics wellness and are eager to work in a supportive and collaborative environment, this is the opportunity for you. Your contributions will directly influence the lives of our patients, ensuring they receive the highest quality of care as they navigate their wellness journeys. Join us in making a difference in the lives of our patients as we continue to expand our footprint in the hospital and healthcare industry, elevating the standard of care in our communities.
Responsibilities as a CMA/Front Office
- Greet patients
- Schedule appointments and manage phone communications
- Mantin accurate patient records using the EMR
- Assist Front Office Team members with inventory, product stocking and forms
- Assist Front Office Coordinator with day-to-day operations
- Assist patients with the rewards programs
- Open and Close
- Assist with maintaining all forms and an highly organized front office
- Have a solid working knowledge of all products and services including promotions and monthly specials
- Have a thorough understanding of HIPAA
- Support both front and back team members
Responsibilities as a CMA/Back Office
- Escort patients from intake process, triage and check-out
- Assist clinicians during examinations and procedures and ensure that all necessary instruments are available
- Prep rooms for procedures
- Assist with clean-up of rooms and proper sanitation
- Take before and after photos
- Have a thorough understanding of OSHA regulations and requirements
- Educate patients on treatment plans, medications and proper skincare practices
- Ensure exam rooms are clean, organized and fully stocked
- Communicate with lead CMA of inventory and supply needs
- Be supportive to clinicians and other team members
Required Qualifications
- High School Diploma
- CMA certification
- Minimum of 2 years' experience as a CMA in Dermatology and/or aesthetics
- Phlebotomy experience
- Thorough knowledge of medical terminology and practices relevant to dermatology and medical aesthetics
- BLS or CPR certification
Skills
- Strong communication skills
- Ability to handle sensitive information with discretion and maintain patient confidentiality
- Highly organized
- Comfortable working in a fast-paced environment
- Microsoft Suites, EMR and basic computer knowledge
Physical Requirements
- Able to sit and/or stand for long periods of time
- Some bending, stooping and ability to lift 50 pounds
- Good visual acuity
- Hand and Eye coordination
- Ability to communicate effectively with staff, patients, providers, peers, supervisor and other team members
Benefits
Benefits of joining Harpe Laser + Wellness:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical plan to keep you covered – after 90-day review – for full-time staff only
- Paid Time Off (PTO) – Accrue PTO after 90-day review, plus enjoy 10 paid holidays and 2 floating holidays each year, after completion of 90-day review – for full-time staff only. Part-time will receive 2 paid holidays and 1 floating holiday.
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses for programs
- Professional development assistance
- Uniforms provided after end of 90 day period
Harpe Laser + Wellness is proud to be an equal opportunity employer. Applicants must be currently authorized to work in the United States in a full-time basis. We are a drug-free practice and candidates must pass a background check and drug screen prior to employment.
Schedule
- 4 days per week with the potential to move to 5 days
- Day Shift
- No weekends or evenings
- Option to also do some PRN on day off
- Lunch breaks
Work Location/Condition
- In-person with no remote work
- Work at both office locations but primarily our Hendersonville office
Compensation is commensurate with experience $21-$24 per hour
Pay: $21.00 - $24.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
