REMOTE PATIENT SERVICES REPRESENTATIVE - IMMEDIATE HIRING!
The Work At Home Patient Services Representative (PSR) is is a regular, full-time position with paid training, benefits, and is 100% remote. No contracts! The PSR communicate with patients via internet phone connection, pre-register patients, and verify basic insurance. The PSR may provide medical scheduling and can expect to handle 80+ calls back-to-back per shift. Join us in making a difference by providing compassionate support to patients from the comfort of your home! Visit our website at www.AmericanHealthConnection.com
FULL-TIME DAY SHIFTS AVAILABLE
Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $17.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
This is a remote job, but you’ll still be an active, visible part of the team. We stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes).
Qualifications - Each PSR is assigned to a virtual medical call center team and receives customized protocols training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.
- Minimum 2 years recent medical office and electronic medical records (EMR/EHR) experience. Medical terminology knowledge required.
- Provides telephone patient clinical encounter messaging using clear, concise, and correct grammar and spelling.
- Knowledge of phone etiquette and customer service best practices in a healthcare environment
- Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.
- Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
- We require a private, noise-free, HIPAA-compliant space at home.
- High school diploma or equivalent.
Computer Requirements – Equipment not required until after receiving the offer letter. Equipment is not required for the interview appointment.
***Computer Requirements: Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 11; Mac OSX Monterey or newer
Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical USB wired keyboard and mouse are required
***Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
Internet Provider Type: Cable Internet or Starlink Satellite connection
Computer Internet Connection: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
Consistent and reliable internet service is required.
***Webcam Requirements: A functional built‐in or external webcam is required for orientations, training, or meetings...no recording.
***Cellular Phone: A cellular phone is required for software two‐factor authentication.
Must reside in the continental United States. Military Partnership. EOE.
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
- A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
- List the Electronic Medical Records software you have experience using.
- List the medical specialties you have experience in (Primary Care, Urology, etc)
- When was the last time (month and year) you scheduled patient medical appointments?
- Are you bilingual? Other than English, which languages do you speak fluently?
Education:
- High school or equivalent (Required)
Work Location: Remote
