Job Title (Internal)
Supervisor, Production Operations
Line of Business (LOB) or Business Process Stream (BPS)
Department/Org Unit:
Production Operations
Reports Directly To:
Manager/Sr. Manager, Production Operations
Number of Direct Reports and Job Titles
Revision Date
(Month / Day / Year)
06/20/2025
The Supervisor, Production Operations is responsible for all aspects of a specific shift within the Transdermal Manufacturing and Packaging facility, including ensuring that all work is performed in compliance with Safe Work Practices, cGMP, Standard Operating Procedures, and company policies. As part of the Production Operations leadership team, the main focus is responsibility for day-to-day performance and results, developing systems and measurements to evaluate area performance and employee individual performance and contribution and lead initiatives (e.g. reliability) to facilitate improved productivity.
Recruits, trains, develops and manages effectively the ongoing performance of their direct reports, which includes, but is not limited to:
Reviewing and updating development plans for all direct reports, ensuring that all direct reports are properly trained and qualified according to our Training and Employee Qualification Enterprise Policy;
Effectively managing performance for direct reports according to the Performance Management Program,
Attracting and retaining talent based on our talent management framework;
Scheduling regular one-on-one meetings, probationary performance reviews and mid-year performance discussions;
Providing regular coaching, feedback and recognition based on the expected behaviors, job description and performance on objectives; and
Responsible to ensure compliance of team members (direct reports) with the Business Ethics and Compliance Program, Quality procedures, Safety and Environment policies, and HR policies.
Leads with a mindset that respects all cultural dimensions.
Delivers all work in support of our corporate values: Innovate, Evolve and Excel.
All other duties as assigned.
Job Requirements
Education
Bachelor’s Degree in Pharmaceutical Sciences, Engineering or closely allied life sciences discipline.
Knowledge, Skills and Abilities
Ability to lead a team by establishing and providing clear goals, direction, motivation, clarity, and support needed for self and others to excel in a continuous improvement culture.
Ability to organize and distribute work appropriately in an environment requiring strict adherence to timelines
Demonstrated leadership experience particularly in the areas of approachability, dealing with direct reports, managing diversity, setting goals and objectives and measuring performance.
Use the appropriate amount of analysis, experience and judgement to make clear/concise decisions and experience in systematic problem solving
Capacity and tact to address performance of direct reports and provide constructive feedback in a firm and timely manner.
Computer literacy with Microsoft Office programs and exposure to JDE or other ERPs
Demonstrated ability to handle multiple priorities in a fast paced environment.
Ability to work within a diverse team environment (as part of a team) as demonstrated through previous work experience.
Previous experience in the Food, Consumer Packaged Goods or Pharmaceutical industry an asset
Excellent communication skills (written and spoken English) including strong verbal and interpersonal skills to lead and influence.
Ability to work within a diverse team environment (as part of a team) as demonstrated through previous work experience.
Previous experience in the Food, Consumer Packaged Goods or Pharmaceutical industry an asset
Excellent communication skills (written and spoken English) including strong verbal and interpersonal skills to lead and influence.
