dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
What We Offer
Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift
Our Mission:
- To be the word's most admired air and travel provider
Our Core Values:
- We Are Safe
- We Are Future Thinkers
- We Play To Win
- We Respect Everyone and Work As A Team
The Operations Supervisor is responsible for overseeing the day-to-day activities of assigned operational departments within a high-volume aviation catering environment. This role supports departments such as Transportation, Sanitation, Warehousing, Equipment, and Customer Service to ensure operational goals are achieved safely, efficiently, and in accordance with airline customer requirements and company standards.
Reporting to the Operations Manager or Unit General Manager, the Operations Supervisor is responsible for supervising frontline employees, monitoring daily operations, ensuring compliance with food safety and safety standards, and maintaining productivity and service levels. This role serves as a hands-on leader who promotes teamwork, accountability, and operational excellence while supporting continuous improvement initiatives throughout the facility.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Operations & Production Support
- Supervise daily operations within assigned departments, including Transportation, Sanitation, Equipment, Warehousing, and Customer Service as needed.
- Ensure all operational activities are completed safely, efficiently, and in accordance with customer specifications and company standards.
- Monitor daily staffing levels and adjust assignments to meet operational demand.
- Ensure airline schedules and service requirements are met consistently and on time.
- Identify operational challenges and implement solutions to maintain workflow and productivity.
- Communicate operational priorities and updates to frontline employees and leadership.
Team Leadership & Employee Development
- Supervise and provide daily direction to frontline employees.
- Train, coach, and develop employees to ensure they understand operational procedures and performance expectations.
- Monitor attendance, productivity, and employee performance.
- Conduct performance discussions and provide coaching to improve employee effectiveness.
- Promote teamwork, accountability, and a positive work environment.
- Assist with employee recognition, disciplinary actions, and investigations in partnership with Human Resources.
Food Safety, Quality & Regulatory Compliance
- Ensure compliance with HACCP, GMP, SSOP, FDA, USDA, TSA, and company food safety and quality standards.
- Monitor sanitation and operational practices to ensure a safe and clean working environment.
- Participate in audits and inspections and assist in implementing corrective actions as required.
- Ensure employees adhere to all safety, food safety, and security procedures.
- Immediately report and address any safety, quality, or compliance concerns.
Safety & Security
- Promote a culture of safety throughout the operation.
- Conduct safety observations and reinforce safe work practices.
- Ensure employees wear required personal protective equipment (PPE).
- Report accidents, injuries, and unsafe conditions promptly.
- Support workplace safety initiatives and training programs.
Process Improvement & Operational Excellence
- Assist management in identifying opportunities to improve operational efficiency and service delivery.
- Support implementation of Standard Operating Procedures (SOPs) and process improvements.
- Monitor productivity and labor utilization to ensure efficient operations.
- Participate in company initiatives related to Lean Manufacturing, HACCP, Workplace Safety, and Continuous Improvement.
- Support VIP flights, special events, and operational projects as assigned.
NONESSENTIAL FUNCTIONS
- Other duties as assigned by management.
EDUCATION & EXPERIENCE
- High School Diploma or GED required.
- Associate Degree in Business, Operations Management, Hospitality, Culinary, or related field preferred.
- Minimum of 2–3 years of supervisory experience in operations, food production, airline catering, manufacturing, hospitality, logistics, or related industries.
- Experience in a high-volume operational environment strongly preferred.
QUALIFICATIONS
- Experience supervising frontline employees and managing daily operations.
- Knowledge of food safety, HACCP, GMP, and sanitation requirements preferred.
- Strong leadership and employee relations skills.
- Excellent communication and organizational abilities.
- Ability to solve operational and customer service issues effectively.
- Ability to work in a fast-paced environment with changing priorities.
- Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
- Ability to meet requirements necessary to obtain a Port Authority / Port ID badge in accordance with TSA regulations.
- Must be able to work flexible schedules, including weekends, holidays, and varying shifts.
- Ability to read and write in English.
Intellectual / Social Demands
- While performing the essential functions of this position, the employee is continuously required to multitask under time-sensitive conditions. The position requires attention to detail, sound judgment, and the ability to prioritize competing demands while maintaining operational standards and customer expectations.
- The employee must demonstrate consistent attendance, punctuality, professionalism, and the ability to lead teams effectively in a fast-paced environment.
Physical Demands
- While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, bend, stoop, kneel, or crouch.
- The employee must regularly lift and/or move up to 30 pounds.
Safety & Security
- Observes safety and security procedures.
- Reports potentially unsafe conditions.
- Uses equipment and materials properly.
- Complies with all company and regulatory safety requirements.
Work Environment
- The essential functions of this position are performed indoors within an aviation catering and food production environment.
- The employee may be exposed to varying temperatures, warehouse environments, production kitchens, operational equipment, and moderate to loud noise levels.
- This position requires frequent interaction with Operations, Culinary, Quality Assurance, Transportation, Warehousing, and Customer Service teams to ensure safe and efficient operations.
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Notice Regarding Background Checks (State Law Disclosures)
dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.
- California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
- New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
- Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
- New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
- Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
- Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
