The Retail Store Associate is a position that consists of many duties and obligations as listed below. This is just an outline of the duties that will be performed. Details of each duty will be trained on the job. Retail sales associates are expected to provide courteous and quality service to all customers. A retail sales associate should be able to connect well with people. Specific education, as such, is not required in order to perform this job. However, periodic training will be provided in order to help the associate excel at work. Most retail store associates will be on their feet for majority of their shift. They are the front lines of our business and serve as the go-to person for all customers for assistance.
- Greet ALL customers and ascertain what each customer wants or needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Properly Ticket, arrange and display merchandise to promote sales
- Place special orders or call other stores to find desired items
- Demonstrate use or operation of merchandise to customers
- Clean shelves, counters, tables and all areas of retail store as directed
- Exchange merchandise for customers and accept returns as per store policy
- Bag or package purchases with care
- Help customers try on or fit merchandise
- Inventory stock and requisition new stock
- Must be able to lift up to 50lb
- Must be able to climb a 6ft ladder
- Keep All merchandice with proper folding technique and organization
