Assistant Revenue & Reservations Manager Job Description
The Assistant Revenue and Reservations Manager works with the Revenue/Reservations Manager to oversee the reservations department to include Reservation Agents and Supervisors. The primary goals are to: - Maintain the highest levels of guest satisfaction and service.
- Ensure all reservations have appropriate payments.
- Manage the OTA’s, yield management of rates and assist with management of the website.
- Oversee group and time-share reservations.
- Generate weekly revenue reports for management. - Ensure guest issues are resolved promptly and appropriately. - Adhere to budgets and payroll guidelines. - Hire, train, and schedule reservations staff.
Assistant Revenue & Reservations Manager Job Duties
· Assist in hiring and training new staff members. Work on ongoing training with staff members daily.
· Create staff schedules aligned with budgetary guidelines.
· Complete daily payroll tracking to ensure adherence to budgets.
· Support implementation of processes that maintain high guest satisfaction scores.
· Set rates and stay restrictions for OTAs and all reservations.
· Create specials, sales, and assist in managing the website.
· Oversee group reservations: bookings, collecting deposits, and assisting in guest needs.
· Oversee timeshare reservation bookings and updates.
· Ensure all reservations have appropriate deposits.
· Generate weekly revenue reports for management.
· Follow up on staff checklists and reports to ensure they are completed properly.
· Assist with the preparation of agendas and conduction of monthly staff meetings.
· Timely follow up on additional requests from management and work with other departments as a team to ensure all standards are maintained.
Job Requirements
· Minimum of 2 years’ management experience, with at least 1 year in front office management at a progressively higher level preferred.
· Flexibility to perform additional duties as required.
· Weekends required
Pay: $36,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Ability to Commute:
- Myrtle Beach, SC 29577 (Required)
Work Location: In person
