Newbold Toyota is a family operated business that's been around for more than 40+ years and we focus on making sure every customer has a great experience, along with our employees. We are fueled by our goal to be #1 in sales and service in the communities we serve, while redefining the car buying experience and delivering personalized customer service to our customers. If you're seeking a rewarding career opportunity look no further and apply today.
Newbold Toyota is seeking a Automotive Service Advisor to add to our service team. As an Automotive Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. Our Automotive Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Create customer work orders and perform customer billing.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Keep customers up to date on their service status.
Qualifications
- Prior Automotive Servie Advisor work experience preferred
- Exceptional customer service skills
- Strong attention to detail
- Friendly personality and willingness to learn
- Ability to work cohesively with others in a fun and fast paced environment
- Strong organizational and time management skills
- Professional, well-groomed personal appearance.
- Clean driving record and valid driver’s license
- Basic computer skills are required
- Ability to work and excel in a team environment
What We Offer
- Salary + bonus
- Health Insurance
- Dental Insurance
- 401K w/Match
Job Type: Full-time
Pay: $60,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
