Position Title: MSR
Reports To: Branch Manager
Grade Level: 6
Full Salary Range: $19.38/hr - $29.06/hr
Perform all types of member financial transactions, including account maintenance.
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Follow all credit union policies and procedures.
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Process new accounts, verifying identity and eligibility.
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Reconcile and balance assigned cash drawer, reporting discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
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Assist with member in person/telephone inquiries and general questions regarding the credit union.
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Prepare and balance checks received.
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Process mail, night depository and ATM transactions.
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Scan correspondence, member files, loan files, etc.
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Perform new member welcome calls.
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Complete daily, weekly and monthly reports as assigned.
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Process check orders and/or plastic card orders.
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Assist in branch collection and negative shares process.
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Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
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Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
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Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
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Assist Branch Manager in achieving corporate and branch goals and objectives.
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All other duties as assigned.
Qualifications:
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High school graduate.
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Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
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Excellent math, written and verbal communication skills. Limited travel may be necessary.
Benefits:
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Health, Vision, Dental Insurance
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Long-term Disability Insurance
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Critical Illness
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Life Insurance
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401(k) match
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Profit sharing
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PTO
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Flexible Spending Account
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Tuition Reimbursement
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Pet Insurance
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Commuter Benefit
Applicable federal and multi-state regulations including, but not limited to:
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Federal Credit Union Act (12 U.S.C. §1751 et seq.)
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NCUA Rules and Regulations (12 CFR Parts 700–799)
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NCUA Part 701
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NCUA Part 702
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NCUA Part 703
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NCUA Part 707
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NCUA Part 709
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NCUA Part 713
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NCUA Part 715
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NCUA Part 716
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NCUA Part 748
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NCUA Part 749
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NCUA Part 760
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Bank Secrecy Act (BSA)
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USA PATRIOT Act
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Anti-Money Laundering (AML) Regulations
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Truth in Lending Act (Regulation Z)
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RESPA (Regulation X)
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ECOA (Regulation B)
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FCRA (Regulation V)
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HMDA (Regulation C)
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FDCPA
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Truth in Savings Act (Regulation DD)
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Electronic Fund Transfer Act (Regulation E)
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Expedited Funds Availability Act (Regulation CC)
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Gramm-Leach-Bliley Act (GLBA)
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Safeguards Rule
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OFAC Regulations
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SCRA
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Military Lending Act
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Dodd-Frank Act
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UDAAP
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Illinois Credit Union Act
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Illinois Consumer Fraud Act
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Illinois Personal Information Protection Act
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Illinois Biometric Information Privacy Act
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Illinois Interest Act
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Illinois Collection Agency Act
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UCC Articles 3, 4, and 9 (Illinois)
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Multi-state data privacy and breach laws
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Multi-state unclaimed property laws
While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
