Join the Bowser Automotive Team!
Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment? Bowser Automotive is looking for a customer-focused Service Advisor to serve as the connection between our customers and service technicians. In this role, you'll help ensure every customer receives a seamless service experience from check-in to vehicle delivery.
If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we'd love to hear from you.
As a Service Advisor, you will:
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Welcome customers and accurately document vehicle concerns and service requests.
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Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
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Prepare repair estimates and communicate expected completion times.
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Keep customers informed throughout the repair process and provide updates as needed.
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Coordinate with technicians to ensure repairs are completed efficiently and accurately.
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Verify payment methods and administer applicable warranties.
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Test drive vehicles when necessary to verify customer concerns or completed repairs.
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Review completed repairs with customers and ensure a positive delivery experience.
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Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
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Follow all Bowser Automotive safety policies and procedures.
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High school diploma or equivalent.
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Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
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Strong customer service and relationship-building skills.
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Excellent verbal and written communication skills.
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General knowledge of automotive systems and vehicle maintenance.
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ASE certification is a plus.
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Professional appearance and positive attitude.
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Valid driver's license with a clean driving record.
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Ability to lift and move items weighing up to 25 pounds.
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Ability to operate both automatic and manual transmission vehicles.
At Bowser Automotive, we're committed to providing an exceptional experience for both our customers and our employees. We offer a supportive team environment, opportunities for professional growth, and a workplace where your contributions are valued.
Benefits include:
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Competitive compensation
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Medical, dental, and vision insurance
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Company-paid life insurance
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Supplemental life and short-term disability insurance
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Paid time off
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401(k) with company match
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Career growth and advancement opportunities
If you're ready to build a rewarding career with a company that values teamwork, customer service, and professional development, we'd love to meet you. Apply today
