What We Do
We're a team of home service experts who go the extra mile to deliver comfort and peace of mind through our air conditioning services.
The Big Task
You'll be the first point of contact for our customers - providing 5-star service over the phone. You'll handle inbound and outbound calls with homeowners across our service area, listen to their needs, and convert them into booked service appointments with professionalism, detail and accuracy. You will work closely with the dispatcher to ensure continuity for our customer and to cover breaks for each other.
Hours: 8 AM – 5 PM
This is an in person job only.
Key Sub Tasks
- Deliver a welcoming and professional first impression on every call.
- Listen closely to customer needs and book the correct service type.
- Outbound calls to schedule member benefits.
- Outbound calls to offer services to existing customers.
- Outbound calls to customers with unsold estimates.
- Educate customers on available products, maintenance plans, and promotions.
- Participate in ongoing training to build confidence and grow professionally.
What We Offer
- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
What You Bring
- A strong background in customer service (phone or face-to-face)
- Excellent communication and listening skills
- Proficiency with computers and data entry
- Ability to multitask in a fast-paced environment
- A positive, team-oriented mindset
- Outbound call center experience is a plus!
- Service Titan experience a plus!
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
