Job Description
We are seeking a professional and organized Assistant Manager to join our team at our Albany location (5296 Florida Blvd). In this role, you will support the Store Manager in overseeing daily operations, leading a team of associates, and ensuring an exceptional customer experience. The ideal candidate will demonstrate strong leadership capabilities, operational efficiency, and a commitment to driving business success while maintaining a supportive and collaborative work environment.
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Supervise and mentor store associates, providing coaching, feedback, and performance reviews to support their professional development
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Assist in scheduling staff, managing time off requests, and ensuring adequate coverage for all shifts
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Oversee daily store operations, including opening and closing procedures, inventory management, and stock rotation
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Monitor sales performance and work collaboratively with the team to achieve sales targets and business objectives
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Handle customer inquiries and resolve complaints in a professional and timely manner
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Manage cash handling procedures, process transactions, and ensure accuracy of financial records
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Maintain compliance with company policies, procedures, and local regulations
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Organize and conduct staff training sessions on products, services, and customer service standards
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Analyze operational metrics and provide recommendations for process improvements
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Support the Store Manager in implementing company initiatives and strategic programs
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Maintain a clean, organized, and safe store environment for both customers and employees
Qualifications
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Proven ability to lead, motivate, and develop team members effectively
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Strong communication and interpersonal skills with the ability to build positive relationships
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Excellent organizational and time management skills
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Proficiency with point-of-sale (POS) systems and retail management software
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Demonstrated problem-solving abilities and sound decision-making skills
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Customer service excellence and a customer-focused mindset
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Ability to analyze data and interpret operational metrics
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Cash handling experience and knowledge of financial procedures
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Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
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Preferred: Experience in staff training and development programs
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Preferred: Knowledge of inventory management systems and practices
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Preferred: Sales expertise and track record of exceeding performance targets
Additional Information
All your information will be kept confidential according to EEO guidelines.
