Company Overview
Our vibrant hospitality venue offers a welcoming environment where guests can enjoy exceptional food and guest services. We pride ourselves on creating a friendly, dynamic atmosphere that values creativity and teamwork.
Pay is hourly PLUS bonuses.
Job Overview
We are looking for a friendly and organized Hotel Front Desk Associate to be the first point of contact for our guests. In this role, you will handle guest check-ins and check-outs, manage reservations, and provide outstanding customer service to ensure a memorable stay. The ideal candidate is personable, detail-oriented, and experienced in hospitality management systems.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS).
- Manage reservations efficiently, including modifications and cancellations, ensuring accuracy and guest satisfaction.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Handle guest inquiries and resolve issues promptly through effective communication and problem-solving skills.
- Maintain accurate records of guest transactions, including night audits when applicable.
- Follow hotel emergency procedures to ensure guest safety at all times.
- Communicate effectively via phone and in person, demonstrating excellent phone etiquette and customer service skills.
Skills
- Experience with property management software is helpful.
- Strong customer service and sales skills with the ability to handle difficult situations professionally.
- Multilingual or bilingual abilities are highly valued for serving diverse guests.
- Knowledge of front desk operations, hotel management, and guest relations best practices.
- Familiarity with hotel emergency procedures and safety protocols.
- Excellent communication skills, both verbal and written, including phone communication.
- Ability to promote sales in all property departments
- Previous hotel experience or resort experience is preferred but not required; willingness to learn is essential.
Join our team as a Hotel Front Desk Associate to help create welcoming experiences for our guests while advancing your career in hospitality!
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
