We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools;
Perform incident management, RCA for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Support - Field services
3 - 5 years
Windows 11 support, laptop/desktop hardware troubleshooting, printer support
x
Audio visual devices
2-3 years
Cisco VC devices troubleshooting, Telephony
x
Networking / WIFI
2-3 years
Troubleshoot network / WIFI issues
x
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
