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MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
48,000.00 - 56,000.00 USD
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary/ Key Responsibilities:
Assists clients with any questions or concerns they might have with their shipments. Provides excellent customer service to achieve client satisfaction.
Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.
Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
Presence required on‑site 5 days per week
Performs other duties, as assigned.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies:
Bachelor’s degree preferred or equivalent experience
Excellent written and verbal communication skills
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Works well as part of a team
Knowledge of MS Excel with the ability to learn new software
Preferred skills, experience, education
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Must be able to commute to the designated office location
Presence required on‑site 5 days per week
Work Authorization
Authorization to work in the U.S
What We Offer
Health, Rx, Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long-term disability benefits
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
Wellness Program initiatives
Corporate Partner Discount Programs
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at
[email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
