Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive outstanding support and assistance. Your enthusiasm and organizational skills will help create a positive experience for every customer, whether they’re calling or visiting our shop. This position offers an exciting opportunity to develop your professional skills in a fast-paced environment while making a real difference in our customers’ satisfaction and loyalty.
Principal Duties and Responsibilities
- Meet and greet all customers in a gracious, professional manner.
- Answer phones to schedule appointments and respond to customer needs.
- Communicate with customers to determine the nature of the problem and include detailed information in appointment notes.
- Complete cash out process for customer tickets with knowledge of company policies and procedures.
Specific Duties
- Greet customers upon arrival and tend to their needs
- Answer phone calls to schedule appointments within our shop management system and assist with customer needs
- Communicate with service advisors regarding customer concerns
- Provide shuttle rides for customers
- Understand and use shop management system for scheduling and cashing out procedures
- Check in/out customers using standard operating procedures
- Wrap up business and close shop at the end of the day
Qualifications
All CSRs must conduct every aspect of their job in an ethical manner. They must have the ability to provide excellent customer service and productively organize their daily work load.
- Must be available to work 40 hours a week on a regular basis, Monday-Friday from 9-5:30pm, no weekends.
- Hold a valid WI driver’s license with a clean record
- Must be at least 18 years of age with a High School Diploma or equivalent
- Excellent communication, customer service skills, attention to detail and basic computer and technology competencies
- Positive, friendly attitude, along with strong work ethic and eagerness to grow and improve
- Teammate with ability to problem-solve and collaborate with others effectively
Join us in delivering exceptional customer support that builds lasting relationships! We’re committed to fostering a vibrant work environment where your skills are valued and your professional growth is supported every step of the way.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
