Account Manager
Location: Jacksonville, FL (Hybrid) - (3 days remote/2 days on-site)
Schedule: Full-time
About the Role
We are seeking two detail-oriented and client-focused Customer Service Representative to join our team. In this role, you will support the implementation of new clients and manage ongoing relationships.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.
Work Environment
- Hybrid schedule: 3 days remote / 2 days in office
Key Responsibilities
- Serve as the primary point of contact for assigned clients and brokers
- Manage client accounts, including onboarding and ongoing support
- Assist with ACA reporting and compliance, including IRS filings
- Respond promptly to client inquiries via phone and email
- Maintain accurate client records and track account updates
- Conduct data audits and ensure accuracy of client information
- Collaborate with internal teams to resolve client issues
- Support regulatory compliance and year-round account maintenance
- Prioritize and manage multiple time-sensitive tasks effectively
Required Qualifications
- High school diploma or equivalent
- 1+ years of customer service experience
- Strong communication skills (written and verbal)
- Excellent organizational and time management skills
- Ability to work independently and within a team
- Strong attention to detail and problem-solving ability
Preferred Qualifications
- Associate or Bachelor’s degree
- Previous sales or account management experience
- Experience working with Excel, Word, and PowerPoint
What We’re Looking For
- Professional and client-focused mindset
- Ability to manage deadlines in a fast-paced environment
- Strong critical thinking and decision-making skills
- Adaptability and willingness to learn new processes
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- What motivates you?
- It’s 3:00 PM. You received an email from your boss explaining that a task must be completed by the end of today. In addition to your boss’s requested task a client requested that you research an issue and provide feedback to them as soon as possible. Which task do you prioritize? Why?
- You are sent a piece of work completed by a colleague and you spot several errors. How do you address this?
- Tell me about the last time you learned a new skill. How did you go about learning it, and what, if any, tools did you employ?
- What interests you about this role?
- What skills and strengths can you bring to this position?
Ability to Commute:
- Jacksonville, FL 32204 (Required)
Work Location: Hybrid remote in Jacksonville, FL 32204
