System Administrator / Helpdesk Technician
Department: IT/ Security
Location: 320 Congress Street, Floor 1 Boston, MA 02210
Autonodyne is a Boston-based software company working to provide additive autonomy to unmanned vehicles in land, sea, and air domains. Our technology stack applies mainly to the defense sector, but we view most of our work as dual use for commercial applications. We are a rapidly growing organization with over 100 people employed today. Our company culture balances delivering software solutions that make a difference with the relaxed office environment.
At Autonodyne we specialize in the command and control of autonomous vehicles. Our software suite sits at the nexus of Human-Machine Interface & Autonomy Behaviors. We are searching for a Cloud & Network Systems Engineer to join our dynamic team. The ideal candidate can effectively provide technical engineering support to ensure the development, security, and availability of cloud systems, networks, and related hardware and software within the organization.
Responsibilities:
- Provide Tier 1 technical support for hardware, software, account access, network connectivity, printing, mobile devices, and business applications.
- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, mobile devices, and associated peripheral equipment.
- Administrate cloud services and solutions to include cloud virtualized environments, servers, networks, M365 services like Intune, Purview and Entra.
- Manage user account provisioning, password resets, group memberships, permissions and employee onboarding and offboarding activities.
- Deploy and maintain operating systems, software applications, security updates, patches, configuration policies, and endpoint protection tools.
- Monitor system health, backups, storage capacity, antivirus status, and operational alerts.
- Troubleshoot basic wired, wireless, VPN, firewall, and network connectivity issues in coordination with network and security personnel.
- Maintain accurate hardware and software inventories, equipment assignment records, licensing information, and device lifecycle documentation.
- Create and maintain support documentation, knowledge-base articles, standard operating procedures, system configuration records, and troubleshooting guides.
Minimums Qualifications:
- CompTIA A+ or equivalent certification
- 1-2 years experience as a System Administrator or other IT related role.
- Proficient general information systems knowledge and applications to include knowledge regarding secure configuration of different operating systems, networking equipment and cloud computing environments
- Strong analytical and troubleshooting skills with the ability to think critically and resolve technical security problems efficiently.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Ability to work independently and as part of a team, with a proactive attitude and a commitment to continuous learning and improvement
- US Citizenship required.
Preferred Qualifications:
- Bachelor's degree in Cybersecurity, Computer Science, or a related field.
- Comp TIA Security+ CE or equivalent IAT Level II Certification.
- Active DoD SECRET Clearance or above.
- Experience administrating specific tools to include Jira, Confluence, GitLab and others.
- Industry experience in the autonomy software and/or unmanned systems field.
Travel:
This position will likely involve travel to customer and non-customer sites principally in North America (up to 20%), but global travel is also possible.
Other Criteria:
Strongly prefer domicile near the Boston/Cambridge metro area but will consider non-local domicile – relocation to Boston area part of compensation package, if necessary.
Security clearance (active or previous) or the ability to be granted one desired.
Equal Opportunity/Affirmative Action Employer:
Autonodyne provides equal employment opportunity for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, ancestry, genetic information, national origin, gender, age, marital status, sexual orientation, veteran status, family care status, pregnancy, childbirth or related medical conditions, physical or mental disability, medical conditions, physical or mental disability, medical condition, or with respect to any other protected class.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Education:
Experience:
- System Administration: 1 year (Required)
Ability to Relocate:
- Boston, MA 02210: Relocate with an employer provided relocation package (Required)
Work Location: Hybrid remote in Boston, MA 02210
