Inside Sales and Customer Service Representative

Job Details

Job description:

INSIDE SALES / CUSTOMER SERVICE

Port Lumber Marine, a marine construction supplier in Riverhead, NY, is seeking a full-time Inside Sales Customer Service Representative.

Responsibilities:

· Support outside sales with material quotes, ERP system order entry and confirmations, and delivery scheduling.

· Communicate with outside sales regarding any customer issues or inventory shortages.

· Distribute order paperwork to all affected departments.

· Professionally respond to customer emails and phone calls, in a timely manner.

· Make outbound calls to customers to solicit orders and proactively work to fill partial shipments.

· Generate internal paperwork to manufacture specialty items and process them through the ERP system.

· Work with our yard and dispatch personnel regarding any changes to orders and/or delivery dates and revise orders accordingly.

· Notify customers when orders are ready and available for pick up.

· Review and distribute weekly pricing to customers.

· Perform data entry for treating and purchasing departments, as instructed.

· Update and maintain customer order files (both physical and digital CRM).

· Occasionally travel to customer locations.

Qualifications:

· Proficiency in Microsoft Office and database entry required.

· Attention to detail with strong math skills.

· Excellent communication skills, both verbal and written.

· Calm and pleasant phone demeanor coupled with active listening skills.

· Ability to multi-task, prioritize, and manage time effectively.

· Self-motivation with the ability to think independently.

· Accountability and the desire to perform work to the highest standard.

Schedule: Monday – Friday: 7:00 AM – 4:00 PM.

Salary range: $55,000 - $65,000. Salary based upon experience. Benefit package includes MED/DEN/VIS/401(k)/PTO/Paid Holidays.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Work Location: In person