We’re looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you’ll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on-time delivery. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.
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Serve as the primary point of contact for assigned customer accounts
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Manage incoming customer service calls and emails professionally
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Process and coordinate orders from entry through completion
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Provide proactive order status updates and resolve issues as needed
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Collaborate with sales, shipping, and operations teams to meet customer requirements
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Flag critical deadlines, quality concerns, and customer requests to leadership
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Support shipping accuracy and delivery timelines
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Maintain account documentation, work instructions, and procedures
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Assist with EDI and ASN account setup
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Participate in continuous improvement and quality initiatives
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Bachelor’s degree in Business or equivalent experience
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5+ years of customer service, customer support, or account management experience
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Strong time management, organization, and multitasking skills
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Excellent written and verbal communication skills
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Proficiency in Microsoft Office and general computer systems
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Ability to work independently and across cross-functional teams
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Customer-focused mindset with strong attention to detail
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Manufacturing / B2B environment
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Ability to lift up to 25 lbs occasionally
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Regular, predictable attendance required
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Collaborative, customer-focused culture
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Opportunity to make a direct impact on customer satisfaction
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Stable, full-time role with growth and improvement opportunities
