At Chick-fil-A, our Drive Thru Director is more than a manager—they are the leader responsible for creating an exceptional Drive Thru experience through speed, accuracy, and genuine hospitality. As a member of our leadership team, you'll develop people, improve systems, and create strategies that help our restaurant operate at the highest level.
This role is ideal for a servant-hearted leader who thrives in a fast-paced environment, enjoys coaching others, and is passionate about delivering remarkable guest experiences. Working alongside the Operator and Executive Leadership Team, you'll help build a culture of excellence while leading one of the most important areas of our business.
Responsibilities
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Lead all aspects of Drive Thru operations with a focus on speed, accuracy, hospitality, and operational excellence.
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Coach, mentor, and develop Front of House leaders, supervisors, trainers, and future leaders.
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Foster a culture of accountability, continuous improvement, and servant leadership.
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Lead daily Drive Thru huddles and communicate goals, expectations, and performance metrics.
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Analyze operational reports and identify opportunities to improve guest experience and Drive Thru performance.
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Partner with the leadership team to improve labor efficiency, productivity, and staffing strategies.
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Ensure all Front of House team members consistently follow Chick-fil-A policies, procedures, and brand standards.
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Provide ongoing coaching, performance feedback, and team member evaluations.
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Promote a positive and motivating team culture through recognition, contests, and leadership development.
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Oversee Drive Thru equipment, inventory, organization, and overall operational readiness.
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Protect the Chick-fil-A brand by ensuring food quality, presentation, cleanliness, and hospitality standards are consistently met.
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Respond quickly and effectively to operational challenges while maintaining a positive guest and team member experience.
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Collaborate with Executive Leadership on operational improvements, equipment needs, and long-term strategies.
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Perform other leadership responsibilities as assigned by the Operator.
Qualifications
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2+ years of leadership experience in a fast-paced restaurant or hospitality environment preferred.
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Proven ability to lead, coach, and develop high-performing teams.
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict resolution abilities.
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Ability to think strategically while remaining hands-on in daily operations.
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Highly organized with strong attention to detail.
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Passion for delivering exceptional guest experiences.
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Flexible availability, including early mornings, evenings, and weekends.
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Ability to thrive in a fast-paced, high-volume environment.
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Demonstrates integrity, professionalism, humility, and a servant leadership mindset.
Benefits
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Competitive pay
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Medical, Dental & Vision Insurance
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401(k) with employer match
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Paid Time Off
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Free meal with every shift (subject to Chick-fil-A policy)
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Flexible scheduling
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Closed Sundays
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Scholarship opportunities
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Gym reimbursement
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Cell phone reimbursement
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A fun, team-oriented work environment where you can positively influence others
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Learn firsthand from an experienced Operator and Restaurant Leadership Team
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Intentional coaching, growth, and development to help you reach your professional goals
Why You'll Love Working at Chick-fil-A
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Lead with Purpose – Make a lasting impact by developing people and creating remarkable guest experiences every day.
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Grow Your Career – Receive intentional coaching, leadership development, and opportunities for advancement.
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Make an Impact – Help shape the culture, systems, and future success of one of the restaurant's most important areas.
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Supportive Leadership – Work alongside an experienced Operator and leadership team committed to your success.
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Work-Life Balance – Enjoy flexible scheduling and Sundays off.
What Makes You a Great Fit
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You lead with humility, integrity, and a servant's heart.
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You naturally motivate and inspire others to perform at their best.
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You enjoy coaching, mentoring, and developing future leaders.
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You thrive in a fast-paced, high-energy environment.
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You are proactive, organized, and solutions-focused.
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You communicate clearly and confidently with leaders and team members alike.
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You embrace accountability and continuous improvement.
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You build strong relationships and create a positive team culture.
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You take ownership and consistently lead by example.
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You are passionate about delivering an exceptional guest experience every time.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $20.00 - $22.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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401(k)
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
Education: No education required
Work location: On-site
