We are seeking a motivated and detail-oriented Patient Service Representative to join our medical call center department. In this role, you will serve as the first point of contact for patients, handling scheduling, guiding, answering questions, problem solving and transferring calls while delivering exceptional customer service in a fast-paced healthcare environment.
What You'll Do
- Handle a high volume of incoming calls throughout the day in a structured call center environment.
- Assist patients via phone, chat, and text regarding scheduling, results, and care coordination.
- Provide accurate information while maintaining a friendly, patient‑centered approach.
- Navigate multiple systems (EMR, MS Office, online tools) with speed and accuracy.
Need to know information:
- Flexible shift options available, we are open 7 days a week.
- Supportive team environment prioritizing work-life balance.
- Pay: $16–$18/hour + generous bi-weekly bonuses (avg comp pay is $18-$21/hr)
- Fully remote after successful completion of our required onsite training (Monday–Friday, 9:00am–4:15pm). No in-person requirements after completing the training.
- Candidates must have reliable home internet meeting or exceeding 100 Mbps download and 10 Mbps upload speeds; hotspot-only connections are not sufficient.
Position Requirements:
- Two-week in-person New Employee Orientation & Training at our Chandler, AZ corporate office (required).
- Experience in high-volume call center customer service.
- Ability to navigate MS Office and web-based programs confidently.
- Reliable high-speed home internet and a quiet, dedicated workspace.
- Home computer or laptop preferred (equipment purchase options available).
- We provide an extra monitor and a headset.
MY DR NOW is Arizona’s largest privately owned primary care group, offering a variety of services to patients of all ages, including primary care, immediate care, and more - on a schedule that works for our patients. We are open every day, including weekends and holidays, and have extended hours because providing quality healthcare services is our top priority.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- Please describe your approach to providing excellent customer service.
- Call Center Hours: Mon-Fri 6am-9pm & Sat-Sun 6am-5pm.
What is your availability or schedule preference?
Experience:
- Call Center: 1 year (Preferred)
Work Location: Hybrid remote in Chandler, AZ
