Job Overview
Pay: $50,000.00 - $60,000.00 per year
Job description:
Big Dawg Roofing & Construction is seeking a highly organized, professional, and dependable Operations & Client Coordination Manager to oversee daily office operations, client communication, scheduling, and internal coordination.
This role serves as the central hub of our company, managing incoming calls and leads, coordinating sales and installation calendars, and ensuring homeowners, sales representatives, and internal teams stay aligned. The ideal candidate thrives in a fast-paced environment, communicates confidently, follows systems and scripts precisely, and handles sensitive information with integrity.
This position offers long-term growth, increasing responsibility, and the opportunity to play a critical role in the continued expansion of a fast-growing roofing company.
Responsibilities
- Answer and manage all incoming phone calls, including new leads, homeowner questions, and service concerns
- Follow and memorize a company-approved call script for all inbound calls
- Enter and manage incoming leads accurately within the company CRM
- Schedule and manage calendars for Roofing Consultants handling non-canvassed leads
- Monitor and manage company email inboxes and website lead submissions
- Distribute and organize incoming leads from phone, website, and email sources
- Maintain strict confidentiality regarding company pricing, revenue, financial performance, and internal operations
- Organize office space daily, including light end-of-day organization and trash removal
- Collaborate with sales and project management teams to ensure clear communication and scheduling accuracy
- Assist with events
- Assist with Scheduling weekly jobs
- Customer Success/Service
Job Type: Full-time
8am - 5pm Monday - Friday
Skills & Qualifications
- Strong verbal and written communication skills
- Professional and confident phone presence
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced office environment
- Comfortable following structured systems, procedures, and scripts exactly
- Strong customer service mindset with the ability to handle upset or frustrated homeowners calmly
- Trustworthy and capable of handling sensitive company and financial information
- Basic computer skills and ability to learn CRM and scheduling systems
- Prior experience in administrative, scheduling, operations, or customer service roles preferred
- Bilingual or multilingual abilities are a plus but not required
Why Join Big Dawg Roofing & Construction?
- Stable, growing company with long-term career opportunities
- Clear structure, systems, and expectations
- Competitive salaried position with growth to increased pay
- Be a key part of a professional roofing operation, not just an office assistant role
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
