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IT Helpdesk Specialist

Job Details

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.

Responsibilities include but are not limited to:

Provide high-touch, "white glove" desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
Diagnose and resolve complex network connectivity issues and provide hands-on support for office hardware such as Xerox printers, DTEN boards, and poly conferencing phones.
Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi-Factor Authentication (MFA) tools.

Minimum Qualifications:

Bachelor's Degree or equivalent, with at least two (2) years of experience with Windows OS and Microsoft Office/Google desktop support.
Strong working knowledge of basic network configuration, deployment, and troubleshooting connectivity issues.
Direct experience working with Okta authentication and Netskope (or similar Zero Trust network access environments).
A+, Security+, or Network+ Certification, or equivalent professional experience.

Preferred Qualifications :

Proven experience providing high-touch, VIP, or "white glove" IT support to executive-level leadership.
Familiarity with the ServiceNow analyst dashboard.
Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar.
Excellent interpersonal skills with a proven track record of handling high-pressure technical situations with discretion.

Clearance Requirements:

Physical Requirements:

Must be able to remain in a stationary position 50% of the time.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.