Job Summary
Must reside on premises
We are seeking a dynamic and experienced General Manager Hotel to lead and oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hospitality management, and the ability to motivate and manage diverse teams. This role offers an exciting opportunity to shape the guest journey while driving revenue growth and maintaining high standards across all departments. As the face of the hotel, you will foster a welcoming environment that promotes guest satisfaction, staff engagement, and operational efficiency.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth functioning and high standards of hospitality.
- Lead and manage hospitality teams by providing clear direction, coaching, and performance feedback to foster a motivated and customer-focused workforce.
- Develop and implement strategies for revenue management, pricing policies, and promotional activities to maximize profitability while maintaining guest satisfaction.
- Manage hospitality operations budgets by monitoring expenses, controlling costs, and ensuring financial targets are met or exceeded.
- Supervise hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline booking processes and improve operational efficiency.
- Maintain hotel guest service standards by ensuring staff deliver exceptional customer service, handle guest inquiries professionally, and resolve issues promptly.
- Collaborate with human resources on staffing needs, training programs, employee relations, and compliance with employment laws.
- Monitor hotel property conditions regularly through inspections and coordinate maintenance or renovations as needed to uphold property quality.
- Ensure adherence to safety protocols, health regulations, and legal requirements across all departments.
- Foster positive relationships with guests by promoting guest relations initiatives and responding effectively to feedback or complaints.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
- Strong knowledge of hospitality management practices including revenue management, budgeting, financial operations, and human resources.
- Familiarity with property management systems (PMS), hospitality reservation systems, multi-line phone systems, front desk operations, night audit procedures, and resort experience is highly desirable.
- Multilingual or bilingual skills are a plus for engaging with diverse guests and team members globally.
- Excellent managerial communication skills with the ability to lead teams effectively while maintaining high customer service standards.
- Demonstrated ability to oversee daily hotel operations efficiently while managing hospitality teams across multiple departments.
- Strong leadership qualities with a focus on team management, employee development, and fostering a positive work environment.
- Experience managing hospitality operations budgets along with financial management expertise to optimize profitability.
- Knowledge of hotel guest service standards including phone etiquette, guest relations strategies, and complaint resolution techniques.
Join us in creating memorable experiences for our guests while leading a vibrant team dedicated to excellence in hospitality!
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Health insurance
Work Location: In person
