Customer Service Specialist

Chart, Inc. -
Windsor, CT

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Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Family leave
Dependent health insurance coverage
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Email customer support
Employee relationship building
High school diploma or GED
Order tracking
Productivity software
Technical Proficiency
Mechanical knowledge
Stakeholder relationship building

Full Job Description

Ensuring Chart’s Success…

We are seeking a Customer Service Representative based in Windsor, CT to support our customers and internal teams through responsive service, accurate quote preparation, and effective order coordination. This role plays a critical part in ensuring customer satisfaction by delivering timely solutions, managing inquiries, and supporting the overall success of our aftermarket operations.

What Will You Do?

Deliver customer service and support to end-users for all company products
Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services
Prepare quotes for parts / service needs
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per client specifications
Redirect problems to appropriate resource
Stay current with system information, changes and updates
Effectively manage large volume of customer interaction

This is an onsite position

Your Physical Work Environment Will Require…

Standing, walking, sitting for long periods, talking on the computer.

Your Experience Should Be...

Skill and Knowledge Qualifications:

Promptly respond to external customers and channel partners with on time quotations, pricing, and lead times on one of our quick turnaround product lines.
- Build relationships with customers by efficiently and accurately processing new orders as well as providing continuous updated lead time and tracking information.
- Prioritize and respond to a moderate volume of emails and calls daily.
- Prepare submittal packets for Sales Team.
- Recognize, evaluate, and resolve problems effectively, escalating complaints or issues when needed.

Essential

High School Diploma or GED
2 plus years of experience working in a manufacture enviornment
Ability to obtain and maintain a proficient level of product/service/customer base knowledge.
Ease in establishing and maintaining productive relationships both internally and externally
Strong written and oral communication skills – an active listener with proven collaboration skills.
High competency w/ Microsoft Office Products: Word, Office, Excel, Powerpoint
Accomplished multi-tasker able to prioritize large volume of activity
Demonstrated technical know-how, analytical skills, and mechanical aptitude

Desirable

Experience with continuous improvement tools.
MRP / Baan business systems\

Location

Windsor CT.

Our Benefits Package...

Our Benefits Package…

Medical, dental and vision insurance
Employer contributions to an HSA account
Health Care and Dependent Care Flexible Spending Accounts (FSA)
Company-paid short-term and long-term disability coverage
Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
Up to two weeks of paid family leave
401k retirement savings plan including a company match

Competencies

Communicating Effectively

Pursuing Self-Development

Supporting Organizational Goals

Demonstrating Initiative

Adapting to Others

Championing Customer Needs

Driving Continuous Improvement

Evaluating and Implementing Ideas

Driving for Results

Learning Quickly

Acting with Integrity

Resolving Conflict

Quick Apply

Ensuring Chart’s Success…

What Will You Do?

Your Physical Work Environment Will Require…

Your Experience Should Be...

Our Benefits Package...

Competencies

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