Job Summary
Join our dynamic hospitality team as a Part-Time Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our property, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and passion for hospitality will help foster guest satisfaction and loyalty while supporting daily front desk operations. This position offers flexible AM shift (6:00AM-2:00PM) and PM shift (2:00PM-10:00PM) hours perfect for those eager to grow in the hospitality industry while balancing other commitments.
Duties
- Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and personalized service.
- Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA.
- Handle reservations, modifications, and cancellations with precision, utilizing hospitality reservation systems to maximize occupancy.
- Respond promptly to guest inquiries via phone, email, or in person, providing accurate information about hotel amenities and local attractions.
- Assist guests with special requests, including room changes or additional services, demonstrating strong customer service problem-solving skills.
- Maintain guest relations by addressing concerns professionally and escalating issues when necessary to ensure guest satisfaction.
- Support night audit procedures and perform basic administrative tasks to ensure smooth overnight operations.
- Follow hotel emergency procedures confidently to ensure safety and security for all guests and staff.
- Collaborate with team members to uphold high standards of hospitality management and property upkeep.
Experience
- Previous experience in hotel front desk operations or hospitality management is preferred.
- Familiarity with property management systems (PMS), like OPERA or similar platforms, is essential for managing reservations and guest data accurately.
- Strong customer service skills with a focus on guest relations, problem-solving, and conflict resolution are required.
- Knowledge of hotel emergency procedures ensures preparedness in handling unforeseen situations confidently.
- Excellent phone communication skills coupled with professional phone etiquette are vital for representing our brand positively.
Join us to be part of an energetic team dedicated to delivering exceptional hospitality experiences!
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
