Team Wellness Center is seeking a friendly, dependable, and organized Customer Service Representative to support our front office operations. This position serves as a primary point of contact for members, visitors, and staff and plays an important role in creating a welcoming and professional environment.
Schedule: Monday–Friday, 9:30 AM–6:00 PM
Job Type: Full-Time
Responsibilities
- Greet members and visitors in a friendly and professional manner.
- Answer incoming phone calls promptly and courteously, take accurate messages, and route calls appropriately.
- Schedule member appointments and assist with maintaining clinical staff schedules.
- Check members in and collect insurance and other required information.
- Assist with electronic medical records and general administrative tasks.
- Complete filing, faxing, copying, typing, and other clerical duties as needed.
- Generate assigned reports and maintain organized records.
- Assist with tracking and ordering office supplies and organizing deliveries.
- Receive, sort, and route incoming mail.
- Communicate effectively with other Team Wellness Center locations, team members, and outside professionals.
- Help maintain a clean, organized, and welcoming front lobby.
- Maintain required training and Human Resources compliance.
- Perform other duties as assigned by the supervisor.
Qualifications
- High school diploma or equivalent required.
- Excellent customer service and interpersonal skills.
- Professional phone etiquette and communication skills.
- Strong organizational and multitasking abilities.
- Proficient computer skills and ability to learn electronic systems.
- Ability to work effectively in a fast-paced environment.
- Valid driver’s license with an acceptable driving record.
- Reliable transportation required.
Benefits
Team Wellness Center offers a comprehensive benefits package, including:
- 11 paid holidays
- Paid time off (PTO)
- Health insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
