Parts & Labor Sales Manager
Evansville Harley-Davidson | Evansville, IN
Evansville Harley-Davidson is looking for an experienced, motivated Parts & Labor Sales Manager to lead our Parts, Accessories & Labor (PALS) operations. This position is responsible for overseeing the day-to-day operations of the Parts & Service department, developing the team, driving sales and profitability, and delivering an exceptional experience for both our customers and Service Department.
If you are a strong leader who understands retail sales, inventory management, customer service, and the motorcycle industry—and you're ready to help grow a high-performing department—we'd love to hear from you!
What You'll DoParts & Service Operations
- Lead and maintain an efficient, organized, and profitable PALS department.
- Ensure PALS personnel are properly trained, supported, and available to meet customer and Service Department needs.
- Maintain appropriate inventory levels to support demand while achieving acceptable inventory turnover.
- Review stock orders and inventory reports to maintain a balanced, fast-moving inventory.
- Oversee accurate inventory management and control processes.
- Establish and maintain procedures for ordering, receiving, displaying, and selling Parts & Accessories merchandise.
- Ensure the department remains clean, organized, and customer-ready.
- Monitor work-in-progress to ensure quality and timely completion.
- Establish processes to ensure a smooth flow of parts to Service Technicians.
- Oversee customer-paid, warranty, and internal repair order processes.
- Prepare estimates for internal and collision/wreck repairs when needed.
- Become proficient in all computer systems and software necessary for Parts & Service operations.
Leadership & Management
- Lead, coach, and develop the PALS team to achieve departmental goals.
- Grow Parts, Accessories, and Labor sales while maintaining budgeted revenue and expense objectives.
- Maximize the return on investment of Parts & Accessories inventory.
- Establish monthly and annual department objectives in partnership with the Service Manager and General Manager.
- Monitor department performance and provide regular reporting to management.
- Develop and execute strategies to increase sales, customer retention, and overall department profitability.
- Participate in manufacturer and industry training to remain current on P&A merchandising, inventory management, and dealership best practices.
Customer Experience
- Provide exceptional service to both internal and external customers.
- Clearly communicate estimated timelines for back-ordered parts and repair work.
- Handle customer concerns with empathy, professionalism, and a commitment to "Make Things Right."
- Provide motorcycle sales staff with customer wish lists and accessory opportunities.
- Coordinate committed accessory and service work with the Service Department and communicate completion expectations to customers.
What We're Looking For
- Previous experience in retail sales, Parts & Accessories, Service, or inventory management.
- Proven leadership or supervisory experience preferred.
- Strong customer service and communication skills.
- Ability to coach, motivate, and hold a team accountable.
- Strong organizational and inventory management skills.
- Harley-Davidson or powersports industry experience preferred.
- Knowledge of Harley-Davidson motorcycles and service operations is a plus, but we are willing to train the right candidate.
- Experience with Point-of-Sale and Parts & Service management software preferred, with the ability to quickly learn dealership systems.
- Strong computer skills and attention to detail.
- A genuine interest in growing Parts, Accessories, and Labor business.
Why Join Evansville Harley-Davidson?
At Evansville Harley-Davidson, we're passionate about motorcycles, our customers, and our team. The PALS Sales Manager plays a critical role in connecting our customers with the Parts, Accessories, and Service solutions that keep them riding.
If you're a hands-on leader, sales-minded, customer-focused, and ready to make an impact, we want to meet you!
Apply today and become part of the Evansville Harley-Davidson team!
Pay: From $700.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience working in auto or powersports parts/accessories/service?
- Do you have a valid motorcycle endorsement on your license?
- Our schedule is Tuesday through Saturday. Are you available to work those days?
Work Location: In person
