DME Account Manager Supervisor
Department: Sales / Business Development
Reports To: Director of Business Development
Position Summary
The DME Account Manager Supervisor is responsible for leading and supporting a team of Account Managers who develop and maintain relationships with referral sources, physicians, hospitals, clinics, and healthcare partners. This role ensures the team meets referral growth goals, maintains strong customer relationships, and complies with all company, state, federal, and payer regulations related to Durable Medical Equipment (DME) services.
The Supervisor provides coaching, performance oversight, and strategic guidance to ensure the team delivers exceptional service while supporting the organization’s growth initiatives.
Key Responsibilities
Team Leadership & Oversight
● Supervise and support a team of DME Account Managers across assigned territories. ● Provide coaching, mentoring, and performance feedback to ensure team success. ● Conduct regular team meetings, one-on-one check-ins, and performance reviews. ● Monitor productivity and referral growth metrics.
Referral Relationship Management
● Maintain and strengthen relationships with physicians, case managers, dischargeplanners, and healthcare facilities.
● Support Account Managers in resolving referral or service issues with providers. ● Identify new referral opportunities and market expansion strategies. Operational Coordination
● Collaborate with Intake, Billing, and Operations teams to ensure timely processing of referrals and patient orders.
● Assist with escalation of issues related to patient services, authorizations, or equipment delivery.
● Ensure communication between referral sources and internal teams remains clear andefficient.
Compliance & Documentation
● Ensure all referral development activities comply with healthcare regulations andcompany policies.
● Maintain accurate records of referral interactions and activities within Brightree ● Monitor adherence to HIPAA and patient confidentiality standards.
Reporting & Strategy
● Track referral trends, market activity, and account performance.
● Provide regular reports on team activity, referral growth, and territory performance. ● Assist leadership in developing strategic growth initiatives.
Travel
● 80% Travel Required Nationally
minimum 3-4 days per week
Join us to lead a dedicated team committed to delivering exceptional healthcare support through innovative management practices. We value energetic leaders who thrive on making a difference in the lives of veterans and active duty personnel while advancing their careers in healthcare management.
Pay: $75,000.00 - $76,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Family leave
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
