Job Overview
This role offers an excellent opportunity for candidates who enjoy customer service, problem-solving, and cross-functional collaboration in a fast-paced manufacturing environment. As a Service Parts Coordinator, employees play a key role in supporting both internal and external customers by managing orders, providing pricing and delivery information, and serving as a liaison between manufacturing, engineering, purchasing, and shipping teams. The position provides valuable experience with SAP, inventory management, and customer support while allowing individuals to develop strong communication, organizational, and technical skills. Additionally, it is a full-time office-based role with no travel requirements, making it an attractive opportunity for candidates seeking stability, professional growth, and meaningful customer interaction.
Essential Functions
- Accurate entry of customer orders into the SAP system, responsible for entering correct part numbers, quantities, pricing, billing and shipping information.
- Provide information about spare part price and delivery to customers both internal and external by phone, email or written quotes.
- Operates inventory control software, word processing and spreadsheet applications.
- Answers calls and provides information as needed.
- Serves as a liaison with manufacturing, engineering, purchasing and shipping personnel.
Competencies
- Customer/Client Focus
- Communication Proficiency
- Organizational Skills
- Problem Solving/Analysis
- Technical Capacity
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in an office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position in office. Days and hours of work are Monday through Friday in coordination with our company “core hours” as noted in our Employee Handbook.
Travel
No travel is expected for this position.
Required Education and Experience
- Six months to one year of related experience and/or training, or equivalent combination of education and experience.
Preferred Education and Experience
- High School Diploma or GED equivalent
- Associates Degree or equivalent from college or technical school.
- SAP experience
If you are looking for a change and love the idea of a stable work environment, come apply!
Job Type: Full-time
Pay: Up to $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
Ability to Commute:
- Green Bay, WI 54304 (Required)
Work Location: In person
