In this role you will be responsible for assistance in the retail & ecommerce space of Pyzel Surfboards. This includes day-to-day responsibilities of the Pyzel Oceanside Showroom and PyzelSurfboards.com. Tasks include but are not limited to fulfilling online orders, helping in-store/over-the-phone customers, reordering/restocking products in-store/online, and extra customer service involvement.
- Oversight and management of inbound and outbound customer service communications through Pyzel California in-store, over the phone & through HelpDesk, managing Live Chat.
- Fulfilling customers & online orders as they come in through , in-store & over the phone.
- Receiving PO’s and keeping track of merchandise products and inventory through in store and online inventories.
- Cleaning/keeping showroom tidy & presentable.
- Custom order review with the customer to ensure everything is correct prior to custom surfboard production.
- Working with distribution team on outgoing orders, returns, warranty’s & more.
- Proficient in MS Office/Google Work Suite & Excel/Sheets
- Competency in learning new web management systems (Shaperbuddy & Shopify).
- Competency in Store & Online Inventory Management
- 5 years minimum action sports sales and/or customer service management experience preferred, advanced surfboard knowledge
- Knowledge of customer service systems and platforms
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
