Personal Trainer – Job Description and Performance Expectations
The goal of our Personal Training department is to encourage, coach and educate our members on the many benefits of regular exercise. As a Personal Trainer, you are responsible for motivating and inspiring clients by setting goals, providing feedback and accountability and creating enjoyable and effective fitness experiences. This is not a behind the scenes position – you are on the front-line letting your personality shine, connecting with members, offering complimentary advice, teaching classes and helping clean and maintain fitness equipment. You have an incredible opportunity to make a difference in people’s lives.
An NCCA accredited Personal Training Certification with a proctored exam completed prior to employment is required. Candidates with a degree in a related field (e.g., Kinesiology, Exercise Science) have three months from their hire date to obtain a Personal Training Certification. Commonly accepted accreditations include: NASM, ACE, NCCPT, NCSF, ACSM, and NSCA.
I. Daily Operations
- Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members.
-
Be visible and interact regularly with clients and members using smile, name and eye contact.
-
Acknowledge all members, especially the ones in the fitness center.
-
Offer assistance, correction and advice when appropriate to members who are working out.
-
Conduct daily walk through of the fitness center to ensure safe conditions.
-
Attend Fitness meetings and Fitness WAC University sessions.
-
Conduct personal training sessions according to WAC standards; confirm all appointments.
-
Help clean and maintain all fitness equipment.
-
Keep members informed of fitness center etiquette; strive to say yes whenever possible.
-
Follow all responsibilities assigned by the Fitness Manager and General Manager.
-
Be available for regular communication with Team Members and Fitness Manager.
-
Follow all Fitness department policies and procedures.
II. Team
-
Catch Team Members doing things right and hand out WAC Bucks.
-
Participate in 90-day review and ongoing Team Member evaluations.
-
Communicate to Fitness Manager innovative ideas and suggestions to improve the department.
-
Work scheduled sessions or find a replacement; inform Fitness Manager of any changes.
-
Pursue ongoing personal and professional development and share what you learn with others.
-
Follow all Team Member policies and procedures.
-
Be a team player – strive to help out wherever and whenever possible.
III. Safety
-
Own and immediately resolve pool problems to ensure member and guest safety.
-
Maintain good standing for CPR certification.
-
Know the Safety Plan and Emergency Action Plan.
-
Follow all insurance, liability and incident report procedures.
-
Regularly clean, sanitize and organize all equipment regularly.
-
Report facility issues and broken equipment immediately to GM and Maintenance department.
IV. Financial
-
Ethically communicate prices and sessions status with clients.
-
Accurately schedule sessions in the member relations management system to ensure correct payroll.
-
Complete individual Fitness payroll by due dates and times.
V. Income Generation
-
Encourage participation by providing promotions to clients, such as the Buy 100, Get 20 event.
-
Do part to help exceed Fitness goals – both individually and department-wide.
-
Up-serve or recommend additional services of interest to our members at point-of-sale.
VI. Fitness
-
Act as a liaison between all departments to promote the benefits of Personal Training.
-
Be aware of all programs, activities and events that are happening in the club.
-
Sign up for upcoming programs, activities and events to increase WAC product knowledge.
-
Utilize the Program Process when creating and evaluating Fitness programs and events.
-
Assist in Fitness events, such as Super Saturday.
-
Offer to write WAC Magazine articles for Fitness section.
-
Participate in community organizations and positive social media to actively promote club.
VII. New Member Integration & Retention
-
Work with member services to ensure a smooth transition from sign-up to Fit Sessions.
-
Welcome all new participants to the fitness center and connect them to other programs and events.
-
Utilize the 5-foot rule – if you are within 5 feet of a member, engage them with the WAC greeting.
-
Create memorable experiences. Have fun while engaging members on the fitness floor.
-
Follow up regularly with Fit Session participants and clients to ensure retention.
-
Be personally committed to fitness by actively going through the retention program sessions.
