Summary
The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly.
Job Expectations
The General Manager is always responsible and accountable for all restaurant activities. The General Manager ensures all Restaurant Management Team and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The General Manager is expected to create, execute and follow-up on the Restaurant’s Business Plan.
Duties:
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Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
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Communicate to their immediate Supervisor when additional training guidance and practice is needed
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Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently
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Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness, and time off
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Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
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Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
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Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
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Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
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Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
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Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
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Provide direction/supervision/feedback for their management team & Team Members to maintain levels of high productivity and team morale
