At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.
Position Purpose:
Reporting, Analysis & Customer Compliance
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Analyze customer returns, overage, shortage, and damage (ROSD) claims to validate shipment accuracy and identify opportunities to reduce recurring issues.
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Monitor trends and performance metrics to identify operational risks, customer compliance concerns, and claim drivers.
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Communicate customer compliance updates and requirements to internal stakeholders to ensure alignment and adherence across the organization.
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Develop expertise in customer routing guides, compliance programs, and contractual supply chain requirements.
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Build strong working relationships with Customers, Internal Sales Teams, Brokers, Customers, Customer Service, Finance, Transportation, and Warehousing teams.
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Partner with sister companies, including Ghirardelli and Russell Stover, to share best practices and drive process improvements.
Claims Management & Resolution
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Identify root causes of customer claims and recommend process improvements across the supply chain.
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Manage claim processing and reporting activities within SAP.
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Learn and navigate customer-specific portals to proactively prevent claims and compliance issues.
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Monitor resolution progress and ensure accountability across cross-functional teams.
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Support accounting activities by researching invoice discrepancies, payment issues, and order-related inquiries.
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Share expertise and provide guidance to internal teams on customer compliance requirements, claim trends, and best practices.
Job Responsibilities
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Categorize and analyze opportunities for improvements ROSD claims.
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Process, resolve, and report customer logistic deductions in SAP.
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Govern resolution management; initiate claim disputes and actively follow up to ensure resolution.
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Learn and navigate customer specific portals to allow for timely disputes and effective communication.
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Provide leadership by sharing knowledge and skills to cross functional teams.
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Support accounting by creating orders or providing insight into invoice and payment issues.
Qualifications & Requirements:
Experience:
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3-5+ years of experience in Supply Chain, Distribution, Logistics, Transportation, Customer Compliance, or a related field.
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Experience working within an ERP system; SAP experience preferred.
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Experience investigating customer deductions, claims management, or supply chain compliance is strongly preferred.
Skills & Knowledge:
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Strong knowledge of warehouse, transportation, logistics, and distribution operations.
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Understanding of order-to-cash processes and customer compliance requirements.
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Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
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Proficiency in Microsoft Excel and other Microsoft Office applications.
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Excellent written and verbal communication skills.
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Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Self-motivated, highly organized, and detail oriented.
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Ability to influence cross-functional teams and drive issue resolution.
Education:
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Bachelor’s degree in supply chain management, Business, Logistics, Finance, or a related field required.
Total Rewards:
Compensation Range: $67,238 - $87,409
