After reviewing, if interested - please apply directly to the position at
https://kpm.bamboohr.com/careers/122
Title: Field Service Engineer
Location: Flexible location close to one of the following US metro areas: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.
Department: Aftermarket
Reports to: Field Service & Depot Manager North America
Company Overview
KPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.
Territory: North America
Duties and Responsibilities:
Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.
- The position is focused on KPM Machine Vision systems designed for the process market
- Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
- Provide guidance on the proper use of KPM products, leveraging multiple communication
- Maximize customer satisfaction through professional interaction with customers while working on critical issues
- Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.
- Prepare weekly field report
Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.
- Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
- Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
- Continuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio.
- Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.
Experience:
- 5+ years of Field Service or related field; experience supporting high-volume processing customers preferred
Education:
- BS, Mechanical or Mechatronics Engineering, Electrical Engineering
Traits/Skills required:
- Develop and nurture strong relationships with KPM
- Knowledge of principles and processes for providing high-quality customer
- Skilled with repairing, troubleshooting, installing and equipment
- Rapid learning and application of the latest
- Strong knowledge of mechanical and conveyance systems, and electrical
- Approach complex tasks and problems by breaking them Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.
- Excellent written and verbal communication
- Ability to read/interpret technical diagrams (instrument components).
- Ability to multi-task under pressure with minimal
- Make decisions and good judgments of special
- Great organizational
- Ability to plan and execute travel/customer
- Ability to perform service-related tasks (parts removal/installation) at heights between 3-
Language/Travel
- Fluency in English and Spanish is mandatory
- Weekend work required
- Up to 75% of travel expected, with occasional international travel outside of North America
Work Environment:
Location: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.
Typical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.
If you are a have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service Operations!
Pay: $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Describe the most challenging “line down” or production-critical customer situation you have handled. What actions did you take to troubleshoot the issue and restore production?
- How many years of hands-on field service experience do you have troubleshooting and repairing industrial mechanical and electrical equipment independently?
- Are you comfortable making diagnostic and repair decisions with limited supervision while onsite at customer facilities?
- This role requires up to 75% travel, including weekends and occasional international travel. Are you able to meet these travel requirements?
- Describe your experience working directly with customers in high-pressure manufacturing or processing environments.
- Are you comfortable reading electrical schematics, technical diagrams, and troubleshooting automated equipment or machine vision systems?
- Are you comfortable working in industrial environments and performing service work at heights up to 10 meters?
Language:
- English and Spanish (Required)
Work Location: Remote
