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About us
Lion Habitat Ranch is a small business in Henderson, NV. We are fast-paced, customer-centric, challenging and our goal is to Lion Habitat Ranch is a small business in Henderson, NV. We are customer-centric, engaging, rewarding and our goal is to educate guests about our animals and how they can take part in conservation themselves. Home - The Lion Habitat Ranch
Our work environment includes:
- Casual work attire
- On-the-job training
- Lively atmosphere
Our company is seeking enthusiastic and motivated individuals to help sell our products. The ideal candidates for this position will work well in a team environment, be able to manage their own sales process and interact professionally with guests, vendors and co-workers. Candidates must be willing to take direction, get feedback and improve upon ideas or processes, while helping build and maintain a positive relationship with our guests.
Responsibilities:
- It is the primary responsibility of the Gift Shop and Ticket Booth Associate to perform a variety of duties including ticket sales to the ranch, beverages/snacks, gift certificates, and other merchandise items.
- The Gift Shop and Ticket Booth Associate will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.
- Perform ticket, and if needed identity, verification, prior to guest entry into the ranch.
- Provide educated answers to guest questions and be able to furnish detailed information regarding the property and services.
- Solve guest issues within scope of authority; otherwise refers to senior staff.
- Utilize and balance a cash drawer and ticket sales with various tender types.
- Interpret and operate numerous computer and ticketing systems with accuracy.
- Clean the work area thoroughly at the beginning and end of each shift.
- Organize and accurately fill in all daily paperwork by tender type and the number of guests per group.
- Keep areas well stocked with beverages, snacks, and merchandise.
- Assist with gift shop sales for merchandise and experiences.
- Assist with gift shop inventory.
- Other job-related duties as requested.
Qualifications
- Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.
- Effectively manage multiple tasks under pressure of deadlines in a fast-paced environment.
- Able to take initiative and exhibit flexibility.
- Effectively communicate in English, in both written and oral forms.
- Work weekends and holidays.
- High school diploma or equivalent.
- Fully vaccinated for Covid-19, and have received 1 booster.
- Bondable.
- Able to pass a criminal background check.
- Experience handling money and other tenders for transactions.
- Customer service experience.
- Retail experience.
Compensation: Starting pay is $15/hour, 8 free general admission passes per year.
Schedule: We are hiring for two part-time positions. 4 days per week 9am-2:30pm for our summer hours (The schedule will be 10am-3:30pm when we switch to our winter hours in October). One schedule will be Sunday through Wednesday, and the other schedule will be Wednesday through Saturday. These will be set schedules that do not rotate. During the holiday season there is an opportunity for additional hours.
The position is open until filled.
Job Type: Part-time
Pay: Up to $15.00 per hour
Shift:
Application Question(s):
- Tell me about your reliability in past roles. What steps do you take to ensure you arrive on time and stay consistent with your schedule?
- Describe a situation where you and a coworker had different approaches to a task. How did you communicate and find a solution?
- Tell me about a time you worked closely with a team to keep operations running smoothly. What was your role, and how did you communicate during busy moments?
- This role often requires switching between ticketing, retail, and general guest support. How do you stay flexible when priorities change quickly?
- What interests you about working at the Lion Habitat Ranch specifically?
- Tell us about a time you had to enforce a policy or boundary with a guest. How did you handle it professionally?
- What strengths do you feel you bring to a guest‑facing environment like ours?
- What does great customer service look like to you in a fast‑paced, guest‑facing environment?
Education:
- High school or equivalent (Required)
Experience:
- Sales: 1 year (Required)
- Stocking: 1 year (Required)
- Cash handling: 1 year (Required)
Ability to Commute:
- Henderson, NV 89044 (Required)
Work Location: In person
