ACCOUNTABILITY
The wellness coach will communicate and enforce all etiquette rules and policies of the YMCA to individuals using the facility, keeping within the framework of the YMCA of Roanoke Valley’s purpose, policies and goals. Report to the Wellness Director/Coordinator.
KNOWLEDGE/SKILLS/ABILITIES
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A degree in wellness or related field is preferred.
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Obtain YMCA Principles of Health and Fitness and/or YMCA Personal Trainer Certification within 6 months of employment.
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Must hold and maintain:
- Current CPR certification
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Current AED certification
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Must hold or successfully complete within 90 days of employment the YMCA of the USA in Foundations of Strength & Conditioning (or presently hold a comparable certification or Exercise Science degree as approved by the Wellness Director/Coordinator).
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Must have completed or successfully complete within 90 days of employment the YMCA Healthy Lifestyles Principles course.
PHYSICAL REQUIREMENTS
Must be able to recognize and respond to unsafe situations. Demonstrate and assist with exercises. May be required to lift and carry up to 50 pounds; stand and walk for long periods of time.
PERFORMANCE EXPECTATIONS
As we continue to progress in our quest for excellent customer/member service and relationship building, the focus on staff performance is critical. A significant part of all job performance will be related to the specific behavior that staff are to exhibit on a daily basis. These indices will be included in all performance feedback and merit raises.
All staff are relationship builders in their particular program or service area and they will:
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Welcome and greet each member in a pleasant and friendly manner (i.e., greet, smile and make eye contact);
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Be open and actively listen to questions, concerns and feelings of members and staff, dealing with them honestly, respectfully and positively (“Yes, I can help you; Yes, I hear your concern; Yes, I can register you for that class”; etc.);
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Handle multiple tasks in a calm and responsible way always affirming the member (e.g., “sure, give me one moment and I can go find what you need.”);
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Build member relationships by showing interest, caring and responsiveness (e.g., “Let me find out and get back to you before you leave today.”); and
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Continuously inquire regarding the quality of member visits, offering additional activities/programs that may be of interest to the member (e.g., “Did you know about our free Fit Start program?”).
