Scheduler / Chart Auditor / Patient Access Representative (Floater)
Location: Coconut Creek, FL
Employment Type: Full-Time
About the Role
3T Radiology is seeking a motivated, detail-oriented Scheduler / Chart Auditor / Patient Access Representative (Floater) to support both our Front Desk and Back Office teams. This role is essential to ensuring patients are fully prepared for their appointments while delivering an exceptional patient experience.
The ideal candidate is organized, adaptable, thrives in a fast-paced environment, and has a positive, can-do attitude with a willingness to go above and beyond for our patients and team.
Responsibilities
- Answer incoming calls and schedule patient appointments.
- Audit patient charts to ensure physician orders, authorizations, lab results, and required documentation are complete.
- Contact patients to confirm appointments and review exam preparations.
- Follow up with physician offices regarding missing orders, labs, and authorizations.
- Prepare the next day's schedule to ensure patients arrive fully pre-registered and ready for their exam.
- Float between the Front Desk and Back Office to support daily operations.
- Assist the Front Desk by notifying patients of delays when schedules are running behind.
- Provide exceptional customer service to patients and referring providers.
Qualifications
- Minimum 2 years of medical scheduling, patient access, or front desk experience.
- Radiology or diagnostic imaging experience preferred.
- Strong organizational, communication, and multitasking skills.
- Ability to work efficiently in a high-volume environment.
- Bilingual (English/Spanish) preferred.
Performance Expectations
- Meet daily call volume and scheduling expectations.
- Ensure no more than 3–4 business days between follow-up attempts for pre-orders, reschedules, and no-shows
- Maintain accurate, complete patient charts and ensure all documentation is received before the day of service.
- Demonstrate flexibility by assisting departments as needed to support patient care and office operations.
If you are dependable, customer-focused, and enjoy working in a collaborative healthcare environment, we'd love to hear from you!
Pay: $18.00 - $20.00 per hour
Work Location: In person
