French Broad Chocolates is looking for a tech-savvy Wholesale Account Manager who loves both people and systems. You’ll manage wholesale accounts from inquiry through delivery while coordinating orders across Shopify, Faire, Square, ShipStation, and other digital platforms. Success in this role comes from exceptional communication, meticulous organization, and the ability to keep hundreds of moving pieces flowing smoothly between customers, production, fulfillment, and finance.
Job purpose
The Wholesale Manager is responsible for growing French Broad Chocolates’ wholesale business while delivering exceptional customer experience. This role develops new wholesale accounts, strengthens relationships with existing retail partners, and works collaboratively across departments to ensure orders are fulfilled accurately and on time.
Responsibilities
Wholesale Growth & Business Development
- Collaborate on the annual wholesale sales forecast and develop monthly sales goals and action plans to achieve them.
- Actively prospect and acquire new wholesale accounts through cold calls, email outreach, referrals, networking, trade shows, inbound inquiries, and other business development efforts.
- Research and qualify prospective retailers that align with the French Broad Chocolates brand.
- Maintain an organized wholesale pipeline and manage opportunities from initial contact through onboarding.
- Analyze sales trends and account performance to identify opportunities for growth.
Account Management
- Build and maintain strong, long-term relationships with local, regional, and national wholesale partners.
- Conduct regular account check-ins to generate reorders, introduce new products, and support customer success.
- Provide thoughtful merchandising, product, and seasonal recommendations that help customers maximize sales.
- Respond promptly to customer inquiries and resolve concerns with professionalism, warmth, and urgency.
Order Management & Customer Support
- Generate and process wholesale orders accurately and efficiently.
- Create and send invoices.
- Follow up on accounts receivable in a respectful, friendly, and professional manner.
- Collaborate with Production, Packaging, Fulfillment, and Accounting to ensure accurate order fulfillment and excellent customer service.
Brand Representation
- Coordinate and participate in trade shows, wholesale markets, customer demonstrations, and industry events as requested.
- Represent French Broad Chocolates with professionalism, enthusiasm, and authenticity.
- Serve as a knowledgeable brand ambassador, communicating our products, values, and story to customers and prospective accounts.
Qualifications
- Two or more years of experience in wholesale sales, account management, business development, or customer service.
- Demonstrated success generating new business while managing current customer relationships.
- Excellent written and verbal communication skills, with the ability to draft professional emails and customer correspondence.
- Strong organizational and time management skills with exceptional attention to detail.
- Self-motivated with the ability to prioritize and manage multiple projects simultaneously.
- Advanced proficiency with Google Workspace or Microsoft Office, particularly Excel and/or Google Sheets, including formulas, sorting, filtering, and data analysis.
- Comfortable using data to analyze sales trends, forecast demand, and identify growth opportunities.
- Comfortable learning and adopting new software platforms and business systems
- Experience using CRM software to manage customer relationships and sales opportunities is preferred.
Preferred Qualifications
- Experience using Shopify, Faire, or similar ecommerce and wholesale platforms.
- Experience managing wholesale accounts from order through fulfillment and invoicing.
- Experience maintaining accurate customer, product, and order data across multiple business systems.
- Experience with sales forecasting, inventory planning, or demand planning is a plus.
Working conditions
- Office environment
- This role routinely uses standard office equipment such as laptop computers and smartphones.
- This position may require splitting time between our Factory and Distribution Center locations based on business needs.
Physical requirements
- Occasionally required to stand or sit for extended periods of time
- The employee must occasionally lift or move up to 20 pounds.
Success in this Role
A successful Wholesale Manager:
- Meets or exceeds wholesale revenue goals.
- Consistently brings new wholesale accounts into the business.
- Retains and grows existing customer relationships.
- Maintains an organized and active sales pipeline.
- Provides exceptional customer service and timely communication.
- Works collaboratively across departments to ensure an outstanding customer experience.
- Represents French Broad Chocolates with warmth, humility, professionalism, and integrity.
FBC Mission
We make awesome chocolate - sourced with integrity, crafted with intention, and served with gratitude.
FBC Core Values
Growth Mindset – We learn, improve, and see mistakes as opportunities to grow.
Adaptability – We stay open-minded and adjust to change with a solutions-focused mindset.
Collaboration – We work together, communicate openly, and value every perspective.
Positive Intent – We give the benefit of the doubt, act with integrity, and follow through on commitments.
FBC Public Benefit
To promote sustainable food systems and raise awareness of the challenges in our supply chain
It is the responsibility of all French Broad Chocolates employees to work in the best interest of the team, community and environment, and in support of FBC’s Mission, Values and Public Benefit
French Broad Chocolate is an equal opportunity employer and is committed to diversity, equity, and inclusion in our employment practices.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 1 year (Required)
- Account management: 1 year (Required)
Work Location: In person
