Job Summary: As the first point of contact with customers, the Cashier will greet, assist, cash out, handle customer’s needs, thank all customers, and help create a positive shopping environment for customers.
Reports To: Assistant Cashier Supervisor, Cashier Supervisor
Supervises: Volunteers
Responsibilities:
· Because the Cashier is the first point of contact, and occasionally the only employee contact with customers, it is essential that this individual know and understand all policies and procedures – “hold” on merchandise, missing sales tags, deliveries, cash donations, tax exempt items, slips for sold merchandise, etc.
· Cashiers should NEVER GUESS on a policy or procedure – always ask a supervisor if you are unsure how to handle a specific customer request.
· Learn the POS system and follow all procedures for checking out customers.
· Check out customers promptly and efficiently, and if there are more than 3 people in line call for back-up.
· Bag merchandise appropriately using a variety of bags, wrapping, boxes, etc. that are provided.
· Assist customers with jewelry and other display case items.
· Acknowledge exiting customers, including customers that are leaving without making a purchase, by saying, “Thank you for coming in”, “Have a great day”, or a similar acknowledgement.
· Learn and follow all procedures for cash handling, including credit cards; VIC, gift certificates, store cards, and all other promotional or discount items; and opening and closing procedures for the sales floor.
· Use the intercom system to call for assistance when needed, including loading or unloading, additional cashiers, or for manager’s assistance.
· Assist other Thrift Store staff in displaying merchandise, organizing the area, and generally straighten up the store when there are no waiting customers.
· Maintain organization and cleanliness at the registers at all times.
· Assist with all cleaning lists.
· Assist in training new cashiers, run end of day reports within your level of experience and at the direction of management.
· Maintain a clean and neat personal appearance, be presentable to the public at all times.
· Independently analyze situations arising during the workday, while using good judgment to prioritize and complete work assignments safely and expeditiously.
· Be a positive, respectful and supportive role model and support a positive attitude towards The Thrift Store and the Club for Boys.
· Use good oral communications skill and interact professionally with management, other employees, and the general public.
· Provide input for creative sales ideas to promote maximum income.
Minimum Qualifications:
· High School diploma or equivalent, or enrollment in a high school or equivalent program.
· Two years related experience or a minimum of 20 hours supervised on the job training, with continued employment at the supervisor’s discretion.
Skills:
· Strong customer service skills
· Good interpersonal skills, highly organized with the ability to adapt quickly to changing priorities and effective time management skills.
· Ability to handle varied cash handling transactions, including counting back change.
· Stay calm, focused and professional in a variety of circumstances.
· Be alert to your surroundings at all times. This is important to detect shoplifters
· Anticipate and prioritize customer’s needs.
· Follow written and oral directions.
· Handle a variety of duties in an organized manner and follow up effectively.
· Establish priorities and coordinate assignments.
· Handle circumstances with tact, discretion and a mature nature.
· Learn new skills and to work collaboratively with others.
· Must possess mature judgment, neat personal appearance, tact and discretion.
Physical Requirements:
· Ability to lift, maneuver, and carry medium to heavy objects (i.e. 10 – 50 lbs.).
· Must be able to stand for extended periods, bend, squat, kneel, climb, reach above shoulder level and lift from high to low positions.
Work Specifics:
· Part time and/or full time, hourly non-exempt.
· Shifts can change due to business needs or the discretion of management.
· Weekends, special events, and selected holidays may be required.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
