Start Your Journey with Us! Turnberry Ocean Club's Ladies and Gentlemen's mission is to build strong relationships, create life’s most meaningful experiences and memories for our residents. As the premier provider of luxury service, we ensure residents have the best of everything and become our loyalists for life.
Job Summary
The Server is primarily responsible for providing prompt, courteous and efficient food and beverage service by taking orders, serving food and beverage, and ensuring resident and guest satisfaction in a luxury brand inspired condominium environment where attention to detail is key. The Server will provide residents’ with the best efficient, accurate and genuine service possible and exceeding resident expectations by paying attention to resident needs. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations and applying Condominium standards and procedures.
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Greet (using names) and acknowledge each resident promptly after seating with Condominium greeting standard.
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Presents menu, and answer questions
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Provide prompt, courteous and efficient food and beverage service.
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Take residents' order promptly according to standards.
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Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the resident adheres to the highest quality possible.
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Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique)
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Remain observant and check in with residents to ensure satisfaction with each food course and/or beverages.
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Address resident inquiries and requests in a courteous and professional manner.
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Communicate with the kitchen regarding menu questions, the length of wait and product availability.
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Know layout of member dining room/hotel and location of all equipment and supplies.
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Know all restaurants station breakdowns and table numbers.
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Set tables according to type of event and service standards.
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Maintain cleanliness and organization of service areas.
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Handle food and beverage items with care, adhering to hygiene and safety protocols.
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Key in (pre check) orders on Point of Sale terminal promptly and accurately.
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Present physical and accurate check to resident and process payment.
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Assist as needed to maintain standards of appearance, sanitation and service in all areas and of the restaurant.
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Perform any other reasonable duties as required by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience and Education:
- High school diploma or GED.
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Previous experience in a food and beverage experience in a luxury hotel, club or condominium is preferred.
Required Knowledge, Skills and Abilities
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Professional demeanor appropriate for a luxury environment.
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Outstanding resident services skills.
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Excellent communication and interpersonal skills.
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Ability to communicate in the English language. Second language is a plus.
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Basic computer knowledge (Point of Sales Systems).
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Food handling certificate is required.
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Knowledge of food and wine is an asset.
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Strong attention to detail and ability to multitask in a fast-paced environment.
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Effective at listening, understanding, and clarifying the concerns and issues raised by residents.
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Must be of minimum legal age to serve alcohol according to state law.
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TIPS (Training for Intervention Procedures) certificate required.
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A positive attitude and commitment to providing outstanding service.
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Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Demands
- Physical agility and ability to move quickly in a fast paced environment.
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Standing, Walking, Reaching and Bending throughout shift.
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Ability to stand and walk for extended periods.
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Comfortable lifting, carrying, and balancing items.
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Ability to lift and carry trays or carts weighing up to 30 lbs.
Ability to lift, pull and push items up to 50 pounds.
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Work Environment
This job operates in indoor and outdoor environments. The noise level in the work environment is usually loud.
Work Schedule
Flexibility to work weekends, evenings, and holidays as needed.
Pay:
$25.00 an hour flat rate.
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
