Overview
Join our dynamic hospitality team as a Night Shift Auditor, where your keen eye for detail and exceptional customer service skills will ensure the smooth operation of our hotel during the overnight hours. In this vital role, you will oversee nightly financial reconciliations, verify guest accounts, and maintain the integrity of our property management systems. Your energetic approach and proactive mindset will help uphold our high standards of guest satisfaction and operational excellence. This position offers an exciting opportunity to be the backbone of our hotel’s nightly operations, ensuring everything runs seamlessly while providing a welcoming environment for our guests.
Responsibilities
- Conduct comprehensive night audits to reconcile daily financial transactions using property management systems such as OPERA, SynXis or similar platforms.
- Verify guest folios, billing accuracy, and account adjustments to ensure precise financial records.
- Prepare and distribute nightly reports, including revenue summaries, occupancy reports, and incident logs.
- Monitor hotel security systems and perform routine safety checks in accordance with hotel emergency procedures.
- Respond promptly to guest inquiries and resolve issues with professionalism and a positive attitude via phone or in person.
- Maintain accurate records of all night audit activities, including shift reports, incident documentation, and cash handling logs.
- Collaborate with front desk staff to ensure guest services are maintained at the highest level during overnight hours.
Requirements
- Proven experience in hospitality management or hotel operations, preferably with night audit responsibilities.
- Familiarity with property management systems (PMS), especially OPERA or similar platforms.
- Strong knowledge of hotel emergency procedures and guest relations best practices.
- Excellent customer service skills with the ability to handle complex situations calmly and effectively.
- Multilingual or bilingual abilities are highly desirable to enhance client communication and guest interactions.
- Proficiency in multi-line phone systems, phone etiquette, and professional communication via phone and in person.
- Ability to work independently during night shifts while maintaining attention to detail and operational accuracy.
- Previous resort experience or familiarity with hospitality reservation systems is a plus.
Embark on a rewarding career where your dedication ensures every guest’s experience is memorable! We are committed to fostering an inclusive environment that values hospitality excellence, proactive problem-solving, and team collaboration—making every night shift a vital part of our guests’ enjoyable stay.
Pay: From $16.00 per hour
Work Location: In person
