Role description
Job description
The Sustain Engineer is responsible for BAU operations and L2L3 sustain support of the Customer Customer Marketing Data Layer data platform including automated monitoring incident triage DQ checks ETLpipeline troubleshooting and knowledge management The engineer will operate against the target sustain state automated monitoring via AWS Lambda SP mailer ServiceNowdriven incident management ConfluenceKEDBbased knowledge management chaostested resilience and be part of a rotational 24x7 shift model with US EST overlap Prior experience in a Support Program Project Application Data or Platform Sustain is strongly preferred
Must Have
BAU monitoring of data pipelines and marts health checks batch job monitoring SLA tracking
Incident triage and resolution using ServiceNow P1P4 adherence to response and resolution SLAs
ETL Data pipeline troubleshooting SAP BODS Informatica IICS Airflow Snowflake tasks streams
SQLbased root cause analysis and data reconciliation across source and target
Execution and continual improvement of runbooks SOPs and KEDB articles
Support automated monitoring ing stack AWS Lambda SP mailer CloudWatch custom DQ s
Change management via ServiceNow implementation verification and rollback of scheduled changes
Problem Management RCA authoring permanent fix tracking postincident review contribution
Knowledge Management creation and upkeep of Confluence pages KEDB entries runbooks
Scripting for automation and selfhealing Python Shell PowerShell
Willingness to work in rotational 24x7 shifts with US EST overlap and oncall rotation
Clear communication with onshore business stakeholders during incidents and status reviews
Nice to Have
Prior experience in an Application Data Platform Support Program or Project
Exposure to Snowflake administration Airflow DAG debugging dbt tests
AWS Cloud fundamentals Lambda S3 CloudWatch IAM
Chaos engineering Chaos Monkey testing exposure
Data Quality frameworks Great Expectations Soda custom SQL DQ suites
Banking BFSI domain exposure especially Customer Marketing data
Skills
Mandatory Skills : GitHub Co-Pilot, Grafana, Knowledge Management, MS SQL Server, Prompt Engineering
Benefits
Compensation range: $75.00 to $80.00 per hour
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
