Position Summary:
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Create an outstanding customer experience through exceptional service.
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Establish and maintain a safe and clean environment that encourages our customers to return.
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Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
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Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
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Promote trust and respect among associates, with a positive attitude.
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Label, stock, and inventory department merchandise.
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Report product ordering/shipping discrepancies to the department manager.
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Ensure shipping and receiving tools are working properly to provide a smooth transition of the products/merchandise into the store and inventory logs.
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Maintain an awareness of inventory/stocking conditions to capture ordering system integrity, including Computer Assisted Ordering.
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Check condition, the accuracy of quantity, pricing, and temperature of the product received.
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Process damaged/returned goods and complete/process paperwork.
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Ensure inventory management for all delivered products.
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Ensure all vendors follow company policies and procedures.
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Stay current with present, future, seasonal, and special ads.
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Adhere to all food safety regulations and guidelines.
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Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
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Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
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Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
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Ensure maximum security of the receiving area.
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Develop and train DSD Receiver back up.
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Notify management of customer or employee accidents.
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Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
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Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
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Puts the Customer First - Anticipates customer needs, champions the customer, acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect.
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Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
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Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
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Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, and role models leadership qualities such as motivation, inspiration, passion, and trust.
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Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback.
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Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, and demonstrates good judgment about which ideas will work.
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Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
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Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, and understands the industry and marketplace.
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Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
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Ability to handle stressful situations
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Effective communication skills
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Knowledge of basic math (counting, addition, subtraction)
About Kroger:
With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.
