About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
woodhousespas.com.
As a
Spa Concierge, you are the first and last impression for each guest who enters the spa,
making you a critical team member in delivering service that exceeds expectations. Your role is
pivotal in ensuring that every guest's experience is memorable and enjoyable from start to
finish.
Primary Responsibilities:
- Being a steward of the Woodhouse brand.
- Serves as primary support for the spa’s manager, therapists, and guests.
- Ensures that every guest has a friendly, inviting, and memorable experience.
- Answers incoming calls, and listens to our guests’ needs to schedule appointments or
provide service recommendations and collect payment for services.
- Partners with the therapists to increase their guest retention by
scheduling the guest’s next appointment during checkout and promoting the
recommended products.
introduction to our locker room and amenities and helping them to have a seamless experience.
