Position Summary:
We are seeking a friendly, organized, and dependable Spa Receptionist / Store Clerk to join our team! This unique position combines the responsibilities of a front desk spa receptionist with retail sales duties in both our in-house gift shop and our partner gift boutique located next door. If you’re someone who enjoys creating a welcoming environment, has great communication skills, and is detail-oriented, we’d love to meet you!
Key Responsibilities:Spa Reception Duties:
- Greet guests warmly upon arrival and provide excellent customer service throughout their visit
- Schedule and manage appointments via phone, online booking system, and in-person inquiries
- Confirm, modify, and cancel appointments as needed while maintaining a clear and organized booking calendar
- Coordinate with massage therapists and estheticians to ensure smooth transitions between clients
- Maintain a clean, organized, and calming front desk and lobby area
- Process check-ins and check-outs, handle payments, issue receipts, and promote spa services
- Ensure spa policies and procedures are followed
- Prepare and restock treatment rooms as needed
- Assist with laundry, light cleaning, and overall spa cleanliness throughout the day
Gift Shop Duties (In-Spa & Next Door):
- Learn and promote a wide range of wellness products, skincare, home goods, gifts, and seasonal items
- Maintain an organized, visually appealing retail space, including restocking and merchandising
- Assist customers with product questions and provide thoughtful, informed recommendations
- Operate the point-of-sale system for purchases and returns
- Help with inventory tracking, receiving new stock, and tagging items
- Cross-trained to work in our connected boutique gift shop next door, stepping in as needed to support both locations
- Stay updated on product knowledge and upcoming promotions
Qualifications:
- Previous experience in a spa, retail, or front desk role is preferred
- Strong communication and interpersonal skills
- Comfortable with computer systems and appointment booking software (training provided)
- Detail-oriented with strong organizational skills
- Ability to multitask in a calm and professional manner
- A friendly, team-focused attitude and willingness to learn
- Must be available to work flexible hours, including evenings and weekends
Perks of the Job:
- Cross-training in both spa and retail operations
- Discounts on spa services and retail products
- A supportive, wellness-focused work environment
- Opportunities for growth within the business
To Apply:
Please submit your resume and a short cover letter explaining why you’d be a great fit for this position. We look forward to welcoming someone who values both self-care and customer care as much as we do!
Job Type: Full-time
Pay: $20.00 - $26.37 per hour
Work Location: In person
