***APPLICANTS MUST SUBMIT A COVER LETTER DESCRIBING WHY THEY ARE A GOOD FIT FOR THE ROLE AND HOW THEIR SKILLS SET WILL ENABLE THEM TO SUCCEED AND COMPLETE THE INDEED SCREENING QUESTIONS FOR CONSIDERATION***
*** CONCIERGE ROLES ARE ACTIVE ROLES THAT REQUIRE THE ABILITY TO HANDLE DOGS OF ALL SIZES, STRENGTHS, AND TEMPERAMENTS. ADDITIONALLY, SUPERVISORS SHOULD BE ABLE TO LIFT 40 POUNDS AND BE COMFORTABLE ON THEIR FEET THROUGHOUT THE DAY***
***FULL-TIME POSITION***
Philadelphia Pet Hotel & Villas is currently accepting applications to fill a full-time Concierge position.
Philadelphia Pet Hotel & Villas is a luxury pet hotel conveniently located near the airport. We specialize in dog and cat boarding, daycare, and grooming services. We are currently looking for an experienced, motivated, high energy individual to join our team of pet passionate employees.
CORE RESPONSIBILITIES
- Facilitate professional check-ins and check-outs while building lasting relationships with our clients. You will manage high-volume phone calls and voicemails, ensuring all email correspondence is handled in a timely and professional manner.
- Provide comprehensive and engaging tours of our facility to prospective clients to showcase our high standards of care.
- Safely handle dogs and cats, escorting them to and from their rooms. You will be responsible for providing detailed photo email updates to owners enrolled in the service to ensure peace of mind during their pet's stay.
- Ensure all vaccine documentation is accurately recorded and maintain precision in payment processing. You will also be responsible for the meticulous handling of medications and filing necessary paperwork.
- Follow all established opening and closing procedures to maintain the safety and cleanliness of the facility.
Please apply if you possess the following skills:
* Prior shelter, kennel, or hospital experience strongly preferred, or equivalent education i.e. vet tech or veterinary sciences program
* Prior customer service experience required for all concierge positions; exceptional communication skills are a must.
* Pet passionate, above all always looks out for the health, safety, and welfare of all animals
* Can handle dogs/cats of all sizes, not easily intimidated
* Able to work a variety of shifts including nights, weekends, and some holidays
* Detail oriented and driven to maintain a neat, clean, and organized work environment
* Multi-tasker, motivated self-starter, and can work in a fast-paced environment
* Trustworthy, upholds the highest level of integrity
* Punctual and willing to stay late if needed
* Self-aware, takes constructive feedback to improve own performance
* Approachable, pleasant, and passionate about creating a positive client experience
* Empathetic to client needs, maintains composure during stressful situations, and patient with clients and team members
* Flexible and can adapt well to change
* 401(k) Plan with 4% Company Match After 6 Months
* Employee break room with comfy massage chairs
* Free kisses by many of our beautiful K9 guests
Job Types: Full-time
Salary: $47,000/YEARLY
***APPLICANTS MUST SUBMIT A COVER LETTER DESCRIBING WHY THEY ARE A GOOD FIT FOR THE ROLE AND HOW THEIR SKILLS SET WILL ENABLE THEM TO SUCCEED***
***EMPLOYMENT IS CONTINGENT UPON SUCCESSFUL COMPLETION OF A 90 DAY PROBATIONARY PERIOD***
***BY APPLYING FOR A POSITION AT PHILADELPHIA PET HOTEL AND VILLLA'S THROUGH INDEED APPLICANTS AGREE TO A COMPLETE BACKGROUND CHECK***
Pay: From $47,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Shift:
Work Days:
- Holidays
- Weekends as needed
Application Question(s):
- Tell me about a time you had to stay calm under pressure.
- How would you handle an upset or anxious pet owner?
- How do you balance multiple clients at once?
Work Location: In person
