Call Center / Customer Service Representative – Healthcare Program
Location: Carson City, NV — onsite (4070 Silver Sage Drive, Carson City, NV 89701)
Employment type: Full-time, Temp- approximately 90 days
Schedule: Monday–Friday, 1st shift (standard business hours)
Pay: $17.40–$21.30/hr base, plus $5.10/hr Health & Welfare ($22.50–$26.40/hr all-in)
Start date: Immediate
About the Role
Broadway Ventures is hiring a Call Center / Customer Service Representative to support a high-priority, short-term outreach effort on a Medicaid healthcare program. This is a "white glove" service role — not high-volume commodity call center work. You'll be assigned your own cases and own them through completion: reaching out to healthcare providers, guiding them through enrollment and revalidation steps, and helping clear a processing backlog. It's a fast-paced, higher-touch role for people who take pride in following a case all the way to the finish line. This position requires U.S. citizenship.
What You'll Do
- Manage assigned provider enrollment and revalidation cases from start to completion
- Conduct outbound calls to providers and respond to inbound questions
- Guide providers through enrollment/revalidation requirements and documentation
- Track case status and follow up proactively to keep cases moving
- Support backlog cleanup with accuracy and attention to detail
- Deliver a professional, service-oriented experience on every interaction
Minimum Qualifications
- High school diploma or equivalent
- No prior experience required
- U.S. citizenship required
- Able to work onsite in Carson City, NV, Monday–Friday during business hours
- Strong communication skills and comfort with phone-based work
Preferred Qualifications
- 1–2 years of experience in provider enrollment, Medicaid/Medicare, or healthcare customer service
What We Offer
- Paid training provided at the start of the assignment — no prior experience needed to get up to speed
- All equipment provided onsite on your first day
- Health & Welfare benefit included in your total compensation
- Onsite work with a consistent Monday–Friday, daytime schedule
Pay: $17.40 - $21.30 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
Education:
- High school or equivalent (Required)
Shift availability:
Ability to Commute:
- Carson City, NV 89701 (Required)
Work Location: In person
